Escalation Engineering Manager, Hyperscale Line of Business
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Job Location:
Santa Clara County, CA - USA
Monthly Salary:
$ 217000 - 326000
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
THE ROLE
We are seeking a highly motivated Escalation Engineering Manager to lead our Hyperscale Product Escalations team. This role is designed for a hands-on technical leader who thrives in fast-paced small-team environments and excels at driving resolution for complex high-impact issues within massive-scale cloud storage systems.
As an Escalation Engineering Manager you will serve as the critical link between engineering your forensics engineering team and our largest hyperscale customers. Your leadership will help protect customer trust while feeding actionable insights back into product and engineering teams to drive continuous improvement.
WHAT YOULL DO
- You will also mentor and develop a team of engineers foster operational excellence and build scalable processes that strengthen our ability to respond to and prevent future escalations in large-scale cloud environments.
- Lead the technical investigation and resolution of product escalations coordinate cross-functional teams and ensure timely high-quality outcomes
- Respond to customer issues to make sure the customer is advocated
- Create and maintain services to build tools to help diagnose debug customer issue
- Working closely with the quality team to reduce exposure in future products
- Optimize and manage resources and create reports to track against metrics
- Collaborating with peers and stakeholders to identify requirements and pain points and prioritize and solve for them
- Interact directly with customers to enable seven-figure sales
- We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.
WHAT YOU BRING
- 5 years of technical management experience
- 4 years of experience with Python Go C and Linux and other related programming languages.
- Natural curiosity obsessive attention to detail and innate troubleshooting skills
- Ability to analyze complex systems and describe in simplest terms
- Experience with Big Data production environments
- Strong analytical and problem-solving skills with a creative approach to addressing
- Capable of prioritizing multiple projects in a fast-paced environment.
- Natural curiosity combined with excellent written oral and interpersonal communication skills.
- Bachelors or Masters degree in Computer Science or a related technical field or equivalent industry experience.
#LI-ONSITE
Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$217000 - $326000 USD
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
JOIN US AND BRING YOUR BEST.
BRING YOUR BOLD.
BRING YOUR FLASH.
Required Experience:
Manager
Key Skills
- Hospitality Experience
- Go
- Management Experience
- React
- Redux
- Node.js
- AWS
- Mechanical Engineering
- Team Management
- Leadership Experience
- Mentoring
- Distributed Systems
About Company
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expan ... View more
