Door Program Coordinator
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Job Location:
Lewisville, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Role and Responsibilities
Review all incoming F&I orders and communicates with Retailer on any insufficient information.
Performs all order processing functions under established automation controls.
Assist in Installing Dealer setup by collecting proper documentation from applying dealer.
Monitor the timeliness of all open furnish & install orders to ensure lead-time compliance.
Respond to all incoming furnish & install calls from Retailer Customer and Installing Dealer.
Determine best method to resolve problems to ensure customer satisfaction and adhere to company policies.
Ensure accurate costing for Retailer and Installing Dealer.
Update Retailer on all open orders as required.
Follow-up with installers on all open orders to ensure timely order completion.
Maintain accurate file of all complete furnish & install orders.
Research and reconcile Open AR/Unapplied cash issues.
Maintain an accurate account of order correspondence.
Obtain retail approval for all additional order requirements.
Work with Sales center to ensure timely delivery of furnish & install product.
Mail/fax sales literature and service information to customers.
Provide follow-up with customer retail store or dealer as necessary.
Process and communicate order cancellations.
Process and communicate any necessary credits or charge-backs according to procedure.
Operate computer terminal to enter orders advance order status provide shipping/install dates and invoice orders.
Provide installer/retail service over the telephone.
Investigate and respond to installer/retailer order inquiries.
Phone dealers/retailer/customers as required and provide requested assistance.
Take investigate and solve customer complaints.
Interface with dealer/retailers to solve customer problems.
Provide detailed explanation of company policy and procedures in respect to Furnish and Install issues.
Other related duties as required.
Qualifications
Qualifications
Exceptional telephone communication and problem-solving skills.
Basic computer skill including data entry Excel and Word.
Customer Service or telephone experience / employment preferred.
Must be capable of handling customer complaints in a satisfactory manner.
Previous retail home improvements experience a plus.
Education
High School Diploma or Equivalent
Required Experience:
IC
Key Skills
- Project / Program Management
- Program Management
- Developmental Disabilities Experience
- Organizational skills
- Data Collection
- Meeting Facilitation
- Utilization Review
- Administrative Experience
- Program Development
- Public Speaking
- Supervising Experience
- Social Work
About Company
Overhead Door Corporation offers more than a day job where you clock in and out; we’re a dynamic environment where you see the results of your hard work firsthand and receive deserved recognition.
