Director of Lansing Clinic Operations

JOB DESCRIPTION:

The Director of Lansing Clinic provides overall leadership management and strategic direction for all services at the Lansing Clinic including Primary Care Orthopedics General Surgery Radiology and Physical Therapy. This position is responsible for ensuring high-quality patient care operational efficiency and compliance with regulatory standards. The Director collaborates closely with the Executive Director of Clinics Clinic Medical Officer Service Line Leads and Chief Medical Informatics Officer to align clinical and operational priorities address challenges and implement process improvements.

In addition to operational oversight the Director plays a key role in community engagement and marketing developing and maintaining relationships with local organizations referral sources and community partners to expand clinic services and enhance Amberwell Health Systems presence in the Lansing area. The Director leads efforts to promote clinic programs grow patient volumes and support strategic initiatives that position the clinic as a trusted healthcare provider in the community. The Director serves as the primary operational leader for the location and provides oversight and guidance to clinic leadership and all staff.

ABOUT AMBERWELL HEALTH:

Amberwell Health is a healthcare system dedicated to improving the health and wellness of the communities we serve providing compassionate healthcare with clinical excellence. Amberwell locations include several complete care facilities that provide a full spectrum of patient care services including inpatient surgical orthopedic maternal health at home emergency care addition Amberwell clinic locations offer primary care and specialty care services. Amberwell Health supports service lines and locations across the system with a range of support services including radiology laboratory cardiopulmonary rehabilitation therapy occupational health infusion nutrition pharmacy administrative services and many other specialty services.

AMBERWELL CULTURE:

Amazing Amberwell employees are at the heart of a workplace focused on competencies with our cultural values. Excellence in healthcare is expected and our patients deserve nothing less. Our culture competencies range from warm greetings in the hall to providing patients with wow experiences in each department. At Amberwell we go beyond excellence to provide the unexpected.

At Amberwell you will find a professional environment that values consistency collaboration and patient-first decision making. Servant leadership is both modeled and mentored with a focus on regular appreciation. Amberwell employees enjoy many appreciation events and activities to help them know just how important they are to our organization our patients and our communities.

To learn more about Amberwell Health our affiliated organizations and available career opportunities visit .

JOB QUALIFICATIONS:

• Provide leadership direction and accountability for the day-to-day operations and strategic growth of the Lansing Clinic location.
• Oversee clinical and non-clinical services including Primary Care Orthopedics General Surgery Radiology and Physical Therapy.
• Ensure high-quality patient care delivery and compliance with all regulatory standards (RHC OSHA and other applicable regulations).
• Develop implement and monitor policies procedures and best practices across all services to optimize performance and patient satisfaction.
• Lead mentor and evaluate clinic leadership and staff fostering a culture of collaboration professional development and high engagement.
• Collaborate with the Executive Director of Clinic Operations and Clinic Medical Directors to identify barriers recommend solutions and implement improvements.
• Manage operational performance including staffing scheduling productivity budgeting and resource allocation for the clinic location.
• Oversee contracting billing and financial performance of all service lines ensuring alignment with organizational goals.
• Lead marketing initiatives and community outreach efforts to grow clinic services and enhance Amberwells presence in the region.
• Participate in strategic planning reporting key performance metrics and recommending opportunities for service expansion or process improvement.
• Serve as the primary point of contact for cross-department collaboration across clinical and administrative areas.

• Experience:

• Required: Minimum of 5 years in a clinic leadership or multi-service healthcare management role with demonstrated ability to lead multidisciplinary teams.
• Preferred: Experience managing a multi-specialty clinic or healthcare location with responsibility for multiple service lines.

• Education:
  • Required: Bachelors degree in healthcare administration business or related field.
  • Preferred: Masters degree in healthcare administration or business is a plus.

• Certifications:
  • Required: BLS
  • Preferred: Additional leadership or healthcare management certifications