SAP Customer Experience Solution Demand Manager

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work

What youll do

SAP Customer Experience (CX) helpsorganisationsconnectevery customer touchpoint from marketing and commerce to sales and service to deliver consistent intelligent andpersonalisedcustomer experiences at scale.

The SAP CX business in APAC is entering a pivotal phase of growth creating a unique opportunity to build astronger more predictable demand and pipeline enginethat supports sustainable scale across diverse markets.

You will work in close partnership with the CRO and the CX leadership teamoperatingat a senior level to align strategy execution and governance across the region.

As a Business Development Expert SAP Customer Experience (CX) Demand Manager you willoperateas theregional owner of demand and early-stage pipeline executionfor the SAP Customer Experience portfolio.

This is a senior operating rolewith broad scope and high visibility. You act as thesingle custodian of demandin the region partnering closely with senior Sales Marketing Partner Digital and Customer Success leaders to ensure demand strategy is translated into disciplined execution predictable pipeline and reliable forecast outcomes.

You serve as the central pointof orchestration and governance for demand and pipeline bringing structure cadence and accountability across teams and providing leadership with confidence in future quarters.

Key responsibilities

Demand planning & strategic leadership

• Own theyearly Integrated Demand Generation planfor SAP Customer Experience (CX) aligned with regional MU and Line of Business priorities
  

• Partner withsenior Sales and CX leadershipto translate growth priorities into executable demand strategies
  

• Leadmarket and pipeline analysis(internal and external) toidentifywhitespace growth opportunities and prioritisation
  

• Ensureaccount planningtranslates into concrete demand actions and early pipeline
  

• Define andmaintainhigh-qualitydemand enablement assets including prospect lists cheat sheets and discovery frameworks
  

• Collaborate with senior Demand Managers / BDMs across regions to scale best practices and execution models

Demand execution & cross-functional orchestration

• Orchestrate demand across allSources of Demandincluding:Marketing Sales (quota carriers) Partners Customer Success & Services Digital Hub / Sales Development
  

• Leadregional Demand Generation Councilsand execution cadences
  

• Ensure balanced pipeline contribution by source campaign and quarter
  

• Provide senior-level oversight ofmarketing events partner activations and digital campaigns to ensure measurable pipeline impact
  

• Drive partner and ISV engagement as a scalable demand engine

Pipeline governance & senior sales support

• ProvideCQ1 / CQ2 pipeline readiness and risk assessmentsto Sales Leadership
  

• Supportterritory and coverage planningwith forward-looking demand insights
  

• Providestrategic deal and portfolio support focusing onprioritisation whitespace and conversion levers
  

• Partner with FLSMs to enforce4RQ pipeline hygiene and discipline
  

• Act as atrusted advisorto Sales leadership on pipeline health gaps and corrective actions

Operating cadence program ownership & continuous improvement

• Own and runregional demand and pipeline operating cadences including global governance forums
  

• Act assenior program owner and project leaderfor complex cross-functional demand initiatives
  

• Identifyexecution risks early and drive decisive course correction across stakeholders
  

• Continuously evolve demand processes metrics and orchestration models to improve predictability and efficiency
  

• Ensure consistent execution ofglobally mandated demand programs while tailoring to regional CX needs
  

• Capture and syndicateregional best practicesfor global sharing

What you bring

• Bachelors degreerequired; MBA orMastersdegree preferred

• Significant professional experience in enterprise software cloud/SaaS revenue operations marketingmanagementconsulting orpreviousexperience in sales. Priorroles involving executive problem-solving operating model designanalyticsor large-scale program delivery

• Demonstrated ability tooperateat asenior regional leadership level influencing without authority

• Strongproject and program managementexpertise managing multiple complex initiatives in parallel

• Proven success driving pipeline usingdata-driven demand generation approaches including digital outbound and integrated campaigns

• Deep understanding of pipeline governance demand orchestration and forecast readiness

• Experience working inmulti-cultural regional environments

• Knowledge ofSAP Customer Experience (CX) portfolioand competitive landscape strongly preferred

• Understanding of SaaS / PaaS and cloud business models

• Executive-level communication strongorganisationalskills and high personal credibility

• Fluency in English required
  
  

Whyyoulllove working here

This role sits at the intersection ofstrategy operations and execution. You willoperatewith real mandate partner closely with senior leaders and play a critical role in shaping predictable growth for SAPs Customer Experience business while continuing to grow your leadership impact within SAP.

SAPs culture of inclusion

SAP is committed to the principles of Equal Employment Opportunity andprovidesequal opportunity regardless of race religion national origin age gender sexual orientation gender identity veteran status or disability.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

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Requisition ID: 444294 Work Area: Sales Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid