Resolutions Specialist

Lehi, UT - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a Resolutions specialist to join our dynamic team in Lehi UT. This opportunity requires a highly driven motivated professional with a passion for customer service and problem solving. The ideal candidate is a team player extremely detailed oriented can build and maintain customer relationships and is able to communicate efficiently. The right professional will be able to work on their own and have excellent problem-solving skills. This role will be heavily focused on helping customers relocation their security services along with negotiating solutions that will benefit both the customer and SafeStreets.

Responsibilities

Engage with customers through various communication methods including email inbound and outbound phone calls.
They will represent the company with a high standard of professionalism and make it their priority to positively impact Customer Experience.
Work with multiple customers to find unique solutions bringing the customer to 100% satisfaction with the company and resolving any issues or concerns.
Build and maintain a positive customer relationship in every interaction manage all customer issues and escalations within the outlined scope.

Required Skills:

Passion for providing quality customer service
Excellent written and verbal communication skills
Strong organizational problem-solving and troubleshooting skills with attention to detail
Accurately log and forward information and track results
Self-motivated while also able to perform in a team environment
Demonstrate flexibility and respond positively to change Quickly
Bilingual Spanish and English is a plus
Must be able to pass a background check

What We Offer:

Unlimited commissions and bonuses through our pay-to-perform compensation structure
An opportunity to change your life.
Great career growth opportunities
Comprehensive medical & dental benefits
Paid time off vacation and holidays
401(k) with company match
Company discounts

Benefits:

Medical dental vision insurance is available on your pay scale
401K plan with matching
Paid vacation and sick time for full time employees
Bonus opportunity based on performance and growth
Employee referral program

Qualifications:

High School Diploma or equivalent required.
Previous collection and/or retention experience preferred but not required.
Must be willing to undergo a background check and drug testing.

Job Type: Full-time

Average Annual Income Hourly & Commission: $15.00 per hour plus competitive commissions. Solid performers can earn $65000 annually.

Applicants have rights under Federal Employment Laws.

FMLA - - Experience:

Responsibilities

Engage with customers through various communication methods including email inbound and outbound phone calls.
They will represent the company with a high standard of professionalism and make it their priority to positively impact Customer Experience.
Work with multiple customers to find unique solutions bringing the customer to 100% satisfaction with the company and resolving any issues or concerns.
Build and maintain a positive customer relationship in every interaction manage all customer issues and escalations within the outlined scope.

Required Skills:

Passion for providing quality customer service
Excellent written and verbal communication skills
Strong organizational problem-solving and troubleshooting skills with attention to detail
Accurately log and forward information and track results
Self-motivated while also able to perform in a team environment
Demonstrate flexibility and respond positively to change Quickly
Bilingual Spanish and English is a plus
Must be able to pass a background check

What We Offer:

Unlimited commissions and bonuses through our pay-to-perform compensation structure
An opportunity to change your life.
Great career growth opportunities
Comprehensive medical & dental benefits
Paid time off vacation and holidays
401(k) with company match
Company discounts

Benefits: