Patient Care Coordinator

Kinwellis hiring a Patient Care Coordinator to join our clinic inFederal Way WA.

ThePatient Care Coordinatorwill manageall aspects of the patient greeting and check-in.As theinitialKinwellrepresentative this individualwillassistwith prepping charts for daily appointments managethe patients appointment schedulermaintainthe cleanliness and supplies in the patient reception and waiting area communicatearrival times to teammates andassistwith check-out and follow up duties for patients.The Patient Care Coordinator will also provide virtual support for our Renton clinic as needed. Lastly this positionwillprovide phone support forKinwellsCall Center as neededsubmitHealth Information Management (HIM)requestsand manage faxed documents sent toKinwell.

Whatyoulldo:

• Manage patient appointments coordinate with clinicians and schedule follow-ups.

• Serve as the first point of contact for patients answering phones emails and managing patient inquiries.

• Ensureaccuratepatient records confirming details such as insurance treatment plans and next steps.

• Assistpatients in navigating the healthcare system including following treatment plans referral instructions and scheduling follow-up procedures.

• Advocate for patient needs and concerns to medical staff and administration.

• Educate patients on available services and resources.

• Work closely with the billing department to ensure proper insurance verification and claims submission.

• Provide patients with cost estimates and answer questions about insurance coverage.

• Assistin resolving any insurance-related issues.

• Maintainaccurateand up-to-date patient files ensuring compliance with HIPAA regulations.

• Provide administrative support to healthcare clinicians and clinical support staff including document preparation and correspondence.

• Assistin collecting and analyzing patient feedback to improve clinic operations.

Whatyoullbring:

• High school diploma or equivalent.

• Oneyear of experience in a healthcare or patient service roleor equivalent experience.

• Basic understanding of medical terminology and insurance verification.

• Proficiencyin Microsoft Office Suite and Electronic Medical Records (EMR) systems.

• Basic Life Support (BLS) for Health Care strongly preferred at time of hire from American Heart Association (AHA) Red Cross or Military Training Network (MTN) or willingness to obtain within 6-months of hire.

• Strongcustomer service skills.

• Familiarity with HIPAA regulations and medical insurance processes.

• Working knowledge of medical terminology and healthcare operations; HIPAA regulations and privacy requirements; insurance and billing procedures.

• Proficient in managing patient schedules and multitasking across platforms.

• Excellent critical thinking flexibility problemsolvingand communication skills (verbal and written).

• Associate degree or certification in healthcare administration medical billing or related field. (Preferred)

• Three years of experience in a healthcare setting specifically in a coordinator or administrative role. (Preferred)

• Experience using advanced EMR systems scheduling software and patient communication platforms. (Preferred)

Working Environment

• Work is performed within a clinical setting with frequent patient interactions.

• Standard office conditions with frequent use of computerphoneand medical record systems.

Physical Requirements

The following have been identified as essential physical requirements of this job and must be performed with or without accommodation:

• Ability to sit forlong periodswhile working at a computer.

• Occasional lifting of office supplies and medical documents (up to 20 pounds).

• Ability to move around the clinic toassistpatients and medical staff as needed.

• Manual dexterity for data entry and use of office equipment.