After-Sales Expert Germany

Job brief

Our client is a renowned innovator in medical technology specializing in the R&D production and global distribution of high-quality ultrasound diagnostic equipment. With advanced technological strength and a customer-centric philosophy it has established a strong presence in the global medical device market particularly in the fields of clinical ultrasound with products widely used by a wide range of clients worldwide. As the company accelerates its expansion in the European market we are seeking a professional After-Sales Expert to be responsible for client after-sales support in Germany providing timely and professional technical solutions and safeguarding the long-term cooperative relationship between the company and local role is a core part of our clients European after-sales team offering a competitive compensation package clear career development paths and the chance to work with industry-leading products and a collaborative global technical team.

Responsibilities

• Provide professional after-sales technical support for clients in Germany including on-site and remote troubleshooting equipment maintenance calibration and repair of ultrasound diagnostic equipment ensuring the stable and normal operation of products.
• Undertake on-site installation commissioning and acceptance of ultrasound equipment for clients guide client technical personnel to master the correct use and daily maintenance methods of the equipment.
• Conduct after-sales training for clients including equipment operation routine maintenance fault prevention and other related content improving clients ability to use the equipment independently.
• Collect client feedback on product performance after-sales service and other aspects sort out and submit it to the internal R&D and product teams providing a basis for product optimization and service improvement.
• Cooperate closely with internal teams (sales technical R&D marketing etc.) to coordinate and solve complex after-sales problems raised by clients improve client satisfaction and loyalty.
• Participate in local medical exhibitions seminars and industry events (such as MEDICA) provide on-site technical consultation and after-sales support enhance clients trust in products and services.
• Comply with German medical device industry regulations and related after-sales service standards ensure that all after-sales service activities are carried out in accordance with relevant norms.

Requirements

• Bachelors degree or above major in Medical Device Biomedical Engineering or related fields is preferred.
• 3 years of experience in after-sales service technical support in the ultrasound diagnostic equipment industry.
• Familiar with the German medical device market rules industry policies and approval regulations understanding the application needs and cooperation processes of local clients for ultrasound equipment.
• Strong results-oriented awareness proactive work attitude good teamwork spirit and ability to work independently; able to adapt to occasional business trips within Germany and Europe.
• Integrity professionalism and a strong sense of responsibility; able to bear work pressure and ensure the timely completion of after-sales service tasks.