People & Culture Manager
Share
Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
About Frontall:
Frontall is an international company specializing in BPO remote team management and talent solutions connecting professionals to U.S. companies.
Our growth is driven by people cuazlture and performance. We are strengthening our People & Culture function to operate not as support but as a strategic business driver.
About the Role:
We are seeking a People & Culture Manager to lead a structural and strategic function within Frontall. This is not a traditional HR role.This position connects culture retention performance and client experience with direct exposure to the U.S. market. This is a seat-at-the-table role not a back-office HR function.
Key Responsibilities:
People Strategy & Culture
- Define and execute Frontalls People & Culture strategy aligned with business growth
- Translate People First into measurable competitive advantage
- Hiring and onboarding new internal employees as well as tracking their career path within the company.
- Connect organizational culture to retention performance and client satisfaction
- Coordinate internal communication and employee engagement (endomarketing) initiatives
- Partner with Directors and Heads of Departments on strategic workforce decisions
Organizational Structure Compensation & Benefits
- Develop and maintain structured job architecture salary bands and benefits strategies
- Ensure market competitiveness (Brazil & U.S. contexts)
- Support promotion compensation adjustments and succession planning decisions
- Contribute to variable compensation and incentive models when applicable
Data Governance & Systems
- Implement and lead People Analytics
- Develop and track HR KPIs (turnover engagement performance productivity)
- Oversee and improve time tracking and attendance control systems
- Structure and manage Organizational Development (OD/DHO) initiatives
- Prepare executive reports to support data-driven decision-making
Leadership Development
- Develop and support managers and team leaders
- Structure performance evaluation and feedback processes
- Lead difficult conversations with maturity and objectivity
- Strengthen leadership capabilities across the organization
Talent Acquisition & Client Interface
- Support the Recruitment & Selection team (Brazil and U.S.)
- Participate in strategic meetings with U.S. clients
- Support Frontalls international expansion
- Travel as required for client meetings and strategic initiatives
Profile We Are Looking For:
- Strategic and business-oriented mindset
- Strong analytical and data-driven decision-making ability
- High emotional intelligence and leadership presence
- Comfortable operating in growth and transformation environments
- Strong communication skills with international exposure
- Ability to balance approachability with performance focus
- Schedule flexibility and mobility
Requirements:
- Advanced or fluent English (mandatory)
- Proven experience in a strategic People/HR leadership role
- Experience with:
- Internal communication & engagement initiatives
- Compensation & benefits structuring
- Time and attendance systems
- Organizational Development (OD/DHO)
- People Analytics and HR metrics
- On-site availability
- Schedule flexibility
- Availability for international travel if required
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
