Administrative Analyst I Finance, Tax Customer Service

Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:
Howard County Government is a leader in innovation sustainability and consistently ranked as one of the best places to live and work in the 2025 Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) the highest number of annual NACo awards achieved in the history of the State of Maryland and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents improve existing programs upgrade working conditions and enhance citizen participation and public policymaking.

What are we looking for
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What youll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented diverse and inclusive workplace. Your input will not only be heard but it will be encouraged!
• We offer competitive compensation and great benefits including medical retirement and wellness programs.
• As a member of the Howard County Government team youll be helping drive our culture and directly impact what makes us an amazing place to work.

Include the following. Other related duties may be assigned.

Serves as a lead worker to other Assistant Support Technicians to resolve problem(s) and ensuring timely task completion.

Provides customer service by phone email and over the counter to Howard County homeowners constituents title companies mortgage companies and state agencies for real and personal property taxes. Complete responsibility for any follow-up action required. This includes making decisions and completing transactions to:
a) Repost payments to reduce interest charged in error
b) Research and process corrections for misapplied payments including water & sewer recon keys
c) Research and process refunds for over payments.
d) Contact third parties such as title companies mortgage servicers and State Department of Assessment & Taxation to resolve issues.

Assist customers mainly seniors with general inquiries related to tax credits such as Senior Tax Credit and Homeowners Tax Credit applications. Provide over the counter support and back-up phone support for real & personal property customers on a wide variety of topics related to billing assessments tax credits tax sale.

Assists Division Chief and Division Technicians in researching and resolving complex mis-posted payments with third party payment vendors including Auto Agent requesting necessary miscellaneous bill notices and sending correspondences to residents.

Researches and processes refunds for real and personal property due to duplicate payments overpayment of taxes abatements and tax credits through SAP System and the MUNIS Tax System. Responsible for determining the payee and verifying amount of the refund is accurate. Verify real and personal property taxes for bankruptcy and foreclosure inquiries.

Review daily cashier batches and lockbox receipts for address changes to be forwarded to State Department of Assessments & Taxation. Reviews and responds to other requests/correspondences from constituents.

Creates and monitors support tickets with Munis to correct bills that are out of balance or have other payment interest or charge code errors.

Calculates complete tax sale payoffs for real property liens upon request of residents and tax sale certificate holders.

Stays abreast of changes to division policies and procedures to ensure accuracy compliance and fiscal integrity.

Responsible for recording notes and attaching the appropriate payment support emails calculation worksheets and/or any other applicable forms/documentation for requests processed in Munis or SAP.

Provide customer service to customers paying by credit card and online check using Municipay software.

Processes refunds related to SDAT assessment decreases sends necessary correspondences to residents to request W9s for interest refunds and processes interest refunds upon receipt of completed W9s.

Process returned checks received by Accounting or third-party payment vendors in Munis and send correspondences to payees as assigned by Division Chief.

Reviews monthly RCS tax escrow reports and processes the necessary payments or refunds based on account activity.

Addresses online payment rejects from Lockbox Municipay Simplifile and/or AR Box to ensure payment is posted correctly or refunded to the payee.

Manages the Tax Customer Service email box to ensure timely and accurate responses to constituents mortgage and title companies and other stakeholders.

Provides corrected bills and payoff balances for real and personal property tax inquiries.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.

Bachelors Degree and one (1) year related experience or an equivalent combination of education and experience.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit. The employee is occasionally required to stand walk reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision peripheral vision and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

LANGUAGE SKILLS MATHEMATICAL SKILLS AND REASONING ABILITY:
Ability to read and interpret legal documents and contracts such as deeds and leases as well as other documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine professional / business reports and correspondence. Ability to speak effectively with customers or employees of the County on the phone or in person.

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs. Ability to read and interpret various types of maps.

Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

ADDITIONAL INFORMATION:

TO APPLY:You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.

Selected candidates may be subject to drug screening background screening and reference checks.

At time of application please submit a copy of any college degree coursework licenses or certifications that you have referenced on your who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service such as the National Association of Credential Evaluation Services () or World Education Services: International Credential Evaluation ( County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Howard Countyis an Equal Employment Opportunity Employer and we are committed to a workplace that values diversity equity and inclusion. The County prohibits discrimination on the basis of race color religion age sex ancestry creed national origin disability status genetics marital statusmilitary service sexual orientation gender identity/expression or any other characteristic protected by federal state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at .Requests for accommodations should not be attached to the application.