Operation Innovation Associate

About the Role

This role focuses on improving productivity and scalability across Operations by strengthening tools systems and processes. You will help build optimize and scale operational frameworks that support growing business needs reduce manual effort and enable teams to work more efficiently. Working closely with Operations Product Engineering and external vendors you will play a key role in ensuring our operational tools and workflows are reliable scalable and fit for long-term growth.

What You Will Do

• Drive operational excellence by improving productivity and scalability across Operations through operational optimization automation and tooling.
• Own the reliability scalability and maintenance of operational systems (e.g. CRM automation tools internal platforms) ensuring they continue to support business growth over time.
• Support change management and optimization of existing systems and workflows including enhancements to current setups and support for new implementations.
• Act as an automation and AI enabler by identifying and implementing automation and AI use cases across operational processes to improve scalability throughput and consistency.
• Working closely with Operations Product Managers Engineering and vendors to build scalable operational frameworks and solutions.
• Project manage innovation and improvement initiatives end-to-end including planning prioritization coordination testing rollout adoption and tracking measurable impact.
• Establish scalable documentation SOPs and playbooks to ensure operational consistency and resilience.

What We Are Looking For

• Able to communicate fluently in English and it will a great plus if candidate is also fluent in Mandarin
• At least 1 year of hands-on experience working with productivity solutions automation tools or AI-related initiatives.
• Competency in process design with a strong understanding of how tools workflows and processes support scalability not just day-to-day execution.
• Strong project management capability including managing priorities timelines dependencies status updates and stakeholder expectations across initiatives.
• Able to operate in fast-paced environments where systems and processes are continuously evolving.
• Detail-oriented self-driven and comfortable owning initiatives end-to-end.
• Strong analytical skills with the ability to troubleshoot and improve complex operational processes.