Visitor Experience Assistant, Part Time (21 hours), Temporary (6 months)

San Francisco, CA - USA

Monthly Salary: $ 24 - 29

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

The San Francisco Museum of Modern Art is one of the largest museums of modern and contemporary art in the United States and a thriving cultural center for the Bay Area. We cannot imagine life without art; it inspires and connects us every day. Now more than ever these connections matter and are aligned with our values.

Inclusive: We strive to be a museum of many voices in dialogue.

Passionate: We believe working with art is more than a job or trusteeship - its a way of life.

Brave: We are committed to approaching our work with courage and a sense of adventure always ready to explore new perspectives.

Empathic: We aim to act like a person not an institution.

SFMOMA is a place for the infinitely curious to explore support and experience the art of our time. We believe that modern and contemporary art can influence the way we think view the world and embrace the many voices and perspectives around us. We aspire to foster an environment that elicits joy nurtures a sense of belonging and purposewhere difference is seen as a strength and every one is appreciated for their whole self.

Schedule: Part Time (21 hours) Temporary (6 months) fully onsite

Reporting to the Managers of Visitor Experience theVisitor Experience Assistantis a primary representative of the museum for SFMOMA core audiences (members and visitors) and plays a key role in delivering an excellent welcoming inclusive and uniquelySFMOMA visitor Assistantswork as part of a collaborative cross-functional team to proactively provide all museum guests witha world-class museum experience and in concert with management regularlyseekways to improve the independently with minimal supervisor contact theVEAis empowered to handle escalations in line with the SFMOMA service platform with management support as needed. TheVEAteam exemplifies SFMOMAs service standards by actively taking responsibility for the general safety and comfort of visitors and colleagues and taking pride in delivering above-and-beyond customer service to each museum guest. Success in this role will entail finding thoughtful and welcoming ways to interact with visitors of all types andremainingcommitted to promoting SFMOMA with a team-first approach in delivering an unparalleled museum visitor experience where goingabove and beyondis standard operation.

Responsibilities & Duties

Greet visitors and act as a first point for questions providing information related to their visit the museums amenities and opportunities exhibitions and programsand other information asrequested.
Sell and distribute generalmuseumexhibition and event-related tickets.
Promoteselland upgradeall museummembershiplevelsand gift memberships. Help to achieve sales other data collection as needed.
Accurately collect update and reviewinformationregardingmembership accounts levels and benefits.
Responsiblefor supportingmuseums dataintegritystandardsand CRMdatabaseas needed.
Sell and distribute various branded and non-branded items products and servicesforthe museum to support visitors and their museum experience as needed.
Provideaccuratehandling of cash and monies in various forms reconciling daily salesreportat the end of each shift with receipts.
Maintaina strong understanding of process policies and standard operating procedures for data entry visitor interactions and safety.
Assistin crowd and line management access control and queuesetupand take down both for dailyoperations and in gallery operations as needed.
Operate andmaintainthe museums Coat Check safely and responsibly including lost and found ADA item distribution and inventory of items.
Participate in daily briefingsand departmenttrainingsto remain current on team/museum happenings and needs.
Responsible forself-educationsurroundingdepartment SOPsand resources.
Maintainclean stocked and organized workstations and public spaces andmaintaincross-functional inventory levels for collateral tickets and other peripheral items.
Monitor and act asa point of support for equipment in and around public spaces and workstations escalating as needed.
Set an exemplary standard of behavior while ensuring that visitors areassistedin a professional courteous manner aligned with the museums service standards and goals.
Assistwith troubleshooting and visitor escalation when managers are not available.
Demonstrate a thorough understanding of all Visitor Experience procedures systems and operations as well as knowledge of the exhibitions and artists on display.
Provide peer-to-peer support.
Participate in visitor market research by collecting visitorfeedback and comments.
Ability to follow all museum and department policies including dress code and safety protocols.
Other duties as assigned.

Qualifications & Skills

High school diplomarequired withdemonstratedknowledge in hospitality art history or practice education or related fields a plus.
Minimum three(3)years of experience in a fast-paced customer service-focused retail hospitality or arts environment. Minimum one year experience as a cashier teller oroperatingaPoint-of-Sale system.
Outstanding people and communication skills.
Ability tooperatea point of sale/ticketing system.
Ability to follow established protocols and work independently.
Ability to work quickly and efficiently in a busy noisy public environment.
Demonstrated punctuality and dependability.
Flexibility ina regularly changingand evolving environment.
Ability to work well within a team environment to communicate well and to conduct constructive problem resolution.
Bi- or multi-lingual candidates and those proficient in American Sign Language are strongly encouraged to apply.

Working Conditions

Openavailability is requiredincluding evenings weekends and holidays.
Physical demands include: sitting standing and walking with occasional kneelingrequired. Lifting and carrying up to 20 lbs. Ability to reachoverhead.
Museum spaces with variable noise levels including audible artworks and large crowds. May be asked to work be asked to work around artworks with lightssoundsand scents.

$24.19 - $29.03 an hour

$24.19/hour (starting); $29.03/hour (position)

This is a union position subject to the provisions of the Collective Bargaining Agreement (CBA).

Job posting open date:2/13/26

Job posting open date:2/27/26 4pm

All jobs posted will remain open for at leastfivebusiness days.

We encourage both internal and external candidates to apply within theinitialopen posting period as the application close date may or may not be extended beyond will not be accepted afterapostinghas been closed.

Location: San Francisco 151 3rd Street.

Benefits: PTO Medical Dental Vision Flexible Spending Accounts Pet Insurance Life and AD&D Coverage Disability Insurance Mental Health and Wellness Benefits Discount Programs Pre-Tax Commuter Benefits 403(b) Retirement Savings Plan SFMOMA Membership and more

At SFMOMA we do not believe that any applicant can or should meet every qualification listed in a job posting. We are committed to welcoming applicants from all backgrounds and professional paths who are inspired to join a mission-driven community-oriented organization grounded in inclusivity passion bravery and empathy.

If this describes you we encourage you to apply.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

SFMOMA is an equal opportunity employer that is committed to diversity equity inclusion and accessibility. No person shall be discriminated against based on race color religion gender gender identity age genetic informationancestry/national origin marital status disability medical condition HIV status sexual orientation veteran/military status and any other category protected by federal of state law.

You may request reasonable accommodation if you are unable to or are limited in your ability to access job postings or provide additional information asked in the job posting.

You can request reasonable accommodation by contacting the People Team at emailprotected.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Junior IC