Field Service Manager EMEA Material Characterization

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

Preferred locations: Netherlands Belgium France

Please submit your CV in English!

Responsibilities:

Lead and manage a team of Field Service Engineers (FSEs) to deliver high-quality technical service and support

Oversee installation maintenance repair and troubleshooting of advanced analytical and scientific instruments

Drive service business growth by executing service strategies that increase revenue and customer retention

Ensure excellent customer experiences through strong relationship management and responsive service delivery

Provide technical leadership coaching and performance management to optimize team effectiveness

Implement effective service solutions and continuous improvement initiatives to enhance efficiency and quality

Maintain the highest standards of safety quality and regulatory compliance

Collaborate cross-functionally with sales technical support and other stakeholders to align service and business objectives

Monitor service performance metrics and take action to meet or exceed organizational goals

Requirements:

Advanced Degree plus 6 years of experience or Bachelors Degree plus 8 years of experience in technical service experience in analytical instruments laboratory equipment or related industry
Preferred Fields of Study: Engineering Sciences Business or related field
Additional certifications in service management or process improvement methodologies beneficial
3-5 years proven people management experience leading field service teams

Partner with Product management depot repair and commercial teams to improve customer experience

Establish clear metrics and operating rhythms to ensure accountability and consistent execution.

Strong technical aptitude with ability to understand complex instrumentation
Demonstrated success growing business and achieving revenue targets
Excellence in customer relationship management and problem resolution
Proven experience implementing service strategies and operational improvements
Demonstrated ability to coach develop and support field service teams across multiple countries
Strong project management and organizational skills
Proficiency with CRM (SFDC) systems Microsoft Office suite and service management tools
Strong written and verbal communication skills
Ability to travel up to 25% within assigned territory
Valid drivers license and clean driving record required
Fluent English and German required any additional language is a plus

Skills:
Customer Focus and Relationship Building.
Financial and Operational understanding.
Change Leadership and Transformation Management.
Talent Development and Empowerment of Field Service engineers.
Collaboration and Influence in a Matrixed Environment.