3D VDI service manager

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Could you be the full-time 3D VDI service Manager Bangalore were looking for

Your future role

Reporting to the cloud and compute delivery director The 3D VDI Service Owner is accountable for the end-to-end availability performance and reliability of Alstoms 3D VDI service (Citrix on Microsoft Azure) used by engineering teams running Dassault Systèmes 3DEXPERIENCE. This role ensures the service operates flawlessly across a complex multi-technology stack (Azure Citrix HDX 3D Pro Windows 10/11 networking NetApp storage GPU virtualization) where any weak link can impact user experience and productivity.

Key objectives:

• Own the service lifecycle (design transition operation continual improvement) for the 3D VDI service.
• Ensure operational excellence stable performance and a high-quality experience for end users (engineers/designers).
• Govern and drive the managed service provider (DXC) operating 24/7 ensuring SLAs KPIs and compliance are met.
• Lead incident problem change capacity and performance management in line with ITIL best practices.

MAIN RESPONSIBILITIES

• Act as the accountable Service Owner for the 3D VDI service (Citrix on Azure) ensuring end-to-end service quality resilience and user satisfaction.
• Define and own SLAs/OLAs KPIs and reporting; run regular service reviews with DXC and internal stakeholders (Digital services engineering team).
• Lead major incident response and communication; drive root cause analysis (problem management) and corrective/preventive actions.
• Govern change management for the service (CAB participation release planning testing rollback documentation).
• Oversee capacity and performance management: GPU sizing and allocation (e.g. NVIDIA GPUs) vCPU/memory storage IOPS/throughput (NetApp) network latency/jitter; session density and concurrency; image and policy optimization.
• Optimize Citrix HDX 3D Pro configurations profile management (e.g. FSLogix) and Windows 10/11 tuning for 3D workloads.
• Manage golden image lifecycle patching and configuration baseline; ensure compatibility with 3DEXPERIENCE versions add-ins and drivers.
• Implement and maintain observability: Azure Monitor/Log Analytics Citrix Director/Analytics NetApp tools; define thresholds alerts SLOs and dashboards for user experience and system health.
• Coordinate closely with Network Storage Compute Security and PLM application teams to maintain end-to-end integrity and performance.
• Govern the MSP (DXC) contract execution: prioritize workload validate operational runbooks enforce adherence to SLAs and escalate with vendors (Microsoft Citrix NetApp) when needed.
• Drive continuous improvement and cost optimization on Azure (capacity rightsizing reservations where applicable efficient storage tiers) while safeguarding performance for 3D use cases.
• Maintain service documentation: architecture diagrams runbooks troubleshooting guides knowledge articles and service catalog entries.
• Ensure compliance with security policies vulnerability management and data protection requirements.
• Contribute to roadmap and lifecycle planning for the 3D VDI service (versions upgrades technology refresh) aligned with business priorities.

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:

• Mandatory:

  • Engineering degree or equivalent in information technology
  • Solid communication skills with the ability to interact with engineering users and cross-functional teams.
  • 10 years of hands-on experience in end-user compute/VDI operations and service management.
  • Proven expertise operating and optimizing Citrix VDI environments ideally with HDX 3D Pro for graphics-intensive workloads.
  • Strong experience with Microsoft Azure (compute storage networking) and Windows 10/11 enterprise management.
  • Demonstrable knowledge of storage performance (NetApp) network fundamentals (latency QoS) and GPU virtualization for 3D applications.
  • Track record of governing managed service providers in a 24/7 operational model including SLA/KPI management and escalation.

• Desirable:

  • Experience supporting Dassault Systèmes 3DEXPERIENCE or similar PLM/CAD environments.
  • Familiarity with profile/containerization (e.g. FSLogix) image engineering and application delivery optimization.
  • Experience with monitoring/observability platforms (Azure Monitor/Log Analytics Citrix Director/Analytics) and scripting (PowerShell).
  • Exposure to data protection compliance and cybersecurity controls in VDI contexts.

Things youll enjoy

Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also:

• Enjoy stability challenges and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects like the AGORA R&D program

• Utilise our flexible and dynamic working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development through award-winning learning

• Progress towards senior technical leadership roles or other career paths

• Benefit from a fair and dynamic reward package that recognises your performance and potential plus comprehensive and competitive social coverage (life medical pension)

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.