Library Creative Learning Outreach Specialist

This is an internal job posting. Only former Multnomah County employees on an active recall list may apply for this opportunity through this site.

Current employees: Please apply through the employee portal to be considered for this opportunity.

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The Opportunity:

Empowering our community to learn and create.

Our mission at Multnomah County Library is to empower our community to learn and create. Nowhere is this more evident than in our creative learning spaces. These spaces allow some of our most marginalized patrons opportunities to interact with creative learning technology and equipment sparking new interests and building new skills for a lifetime of learning.

As we move forward with renovating and rebuilding our library system were adding more creative learning spaces to give our patrons more opportunities to learn and create. Thats why were looking for our newest Creative Learning Spaces Outreach Specialist!

This is an internal recruitment open to all current regular probationary/trial service and limited duration employees or those in a paid or unpaid internship program at the time of recruitment who are in paid status on approved leave or on an active recall list. Additionally current temporary and on-call employees may apply for an internal recruitment provided that they were currently or previously hired through a civil service process.

The Creative Learning Spaces Outreach Specialist is a member of the Creative Learning Team and provides learning opportunities and access to Creative Learning equipment for our community by developing and implementing programs in the Librarys Creative Learning and flex spaces. This role supports and collaborates with the Creative Learning Space Program Specialists and other Outreach Specialists to operate the space make equipment accessible and to provide training and support for patrons volunteers interns and staff.

In this role you will be responsible for program development and training related to Creative Learning spaces. This includes but is not limited to:

• Developing and delivering Creative Learning Room/Makerspace curricula and programs that meet the learning needs of specific audiences including teens children and adults of all ages as well as members of diverse language ethnic and cultural communities.
• Providing technical direction training and consultation to patrons on the use of library Creative Learning equipment software and supplies.
• Working closely with County IT Learning Organizational development and Creative Learning Program Specialists to develop specific training related to successful delivery of Creative Learning programs and activities using unique software and equipment.
• Implementing Creative Learning programming plans that allow the public to access creative resources through the library.
• Responding to community feedback adapting programming and services to serve patrons better as well as continuing to adapt services to changing needs of users.

You will also be responsible for providing excellent customer and informational service to a diverse spectrum of customers using an equity lens. This includes but is not limited to:

• Responding to information requests that are in person over the phone via chat social media or other virtual media in order to answer questions locate information and train the public in using the librarys resources.
• Collaborating with other Creative Learning Room/Makerspace staff to facilitate smooth daily operations of Creative Learning Spaces.
• Operating and troubleshooting Creative Learning equipment and ensuring proper use of equipment using guidelines and procedures.
• Opening and closing the Creative Learning Spaces including set-up and take-down of program technology.
• Fostering a sense of community and connectedness within the spaces and during programs.

Additionally you may supervise and train volunteers as well as offer training opportunities to staff. This will require providing technical direction training and consultation to staff and volunteers on the use of library Creative Learning equipment software and supplies. You will ensure staff and volunteers receive training on best practices for working with specific age groups and diverse audiences.

The library is open and welcoming to all members of our community including individuals who may be encountering hardships or challenges that affect their behavior and interactions. This position requires someone with the ability to work respectfully and capably with people from all backgrounds and age groups. You must demonstrate a positive attitude excellent interpersonal skills cultural sensitivity and a sense of humor while working with customers co-workers and community. Your ability to exercise quick and mature judgment in dealing with potentially disruptive physically dangerous or abusive customers and emergencies is crucial.

Multnomah County Library is committed to supporting our communities of color and other communities subjected to marginalization by centering race and intersectionality in the services we provide. As a member of our team all staff are expected to act as allies to library staff and patrons from communities of color and other groups subjected to marginalization by:

• Speaking up to support staff and patrons subjected to marginalization
• Speaking out against racism and oppression
• Demonstrating behavior that is culturally aware and sensitive

Learn more about the librarys services on our website.

To Qualify
We will consider any combination of relevant work experience volunteering education and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills:

• Bachelors degree. Equivalent experience will substitute for a degree.
• At least 2 years of successful experience serving people of diverse ages and cultural/ethnic/language backgrounds in a library or other informal or formal learning environment.
• At least 1 year of experience using an equity perspective developing events classes or performance using demonstrated knowledge of populations experiencing marginalization due to factors of race non-native English speaking communities disability or poverty.
• At least 1 year of experience working with creative technology hardware software and related tools (e.g. electronics and robotics kits; 3D design software and 3D printers; laser cutters; a textiles; coding electronic music production and animation software; and/or other creative technology tools) in a lab or educational setting.
• Knowledge of and experience with creative learning participatory learning or collaborative learning in a library or similar setting.
• Knowledge of the effects of dominant culture society on communities of color and other communities subjected to marginalization.
• Knowledge of how adolescents and adults learn.
• Skills in working with people across the agespan - children teens and adults.
• The ability to form mentoring relationships especially with teens.
• The ability to facilitate discussions and make presentations to small and large groups.
• The ability to work in a collaborative team oriented environment.
• Ability to pass a criminal records check should a job offer be extended and not currently employed by the library. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to employment.

Screening and Evaluation
The Application Packet:

• A completed online application
• A cover letter that answers the following questions: 1) What is your experience teaching people to use creative learning technology and tools or assisting others in their creative projects 2) Describe a time when you had a challenging interaction with a patron. How did you approach the situation and what was the resolution

Please only apply once for this opportunity.

The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• An evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• May participate in staff engagement activities
• Criminal records and reference checks

Additional Details
Work Location: This position works onsite East County Library (once open) located at 475 NW Division Gresham OR 97030 two days a week. The other three days will be working onsite at Rockwood Library located at 17917 SE Stark Street Portland OR 97233.

Equal Pay Law: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidates relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Serving the Public Even During Disasters
Everyday Multnomah County staff work together to serve as a safety net for our communities. During a disaster this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather natural disaster or other types of community emergency response. During these emergency responses while typically there begins with a call for volunteers county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information please visit the Disaster Service Worker Information page.

In accordance with Oregon Law Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume cover letter and other application materials.

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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