Field Services Coordinator – Caribe Operations

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

What success looks like in this role:

The Field Services Coordinator provides leadership and operational oversight for Field Engineering teams across regional operations in the Caribbean and Central America. This role ensures effective coordination of field services high service standards streamlined escalation handling and continuous improvement of processes and technical support performance.

Provide clear guidance direction and coordination for Field Engineering teams across multiple regional markets.
Identify recurring trends complex incidents and issues related to new system releases or hardware/software upgrades.
Ensure endtoend support for incidents requests and operational needs in collaboration with resolution groups and technical specialists.
Act as a primary point of contact between field engineers technical teams and service delivery functions to enable smooth crossfunctional collaboration.
Monitor hardware software and equipment availability to detect gaps or risks impacting service delivery.
Manage procurementrelated activities to ensure timely delivery of equipment and alignment with operational requirements.
Provide training on tools processes and best practices to enhance service execution and operational excellence.
Generate periodic reports performance dashboards and insights highlighting service trends opportunities and regional performance indicators.
Offer feedback to internal teams and stakeholders regarding performance improvements strategic actions and service optimization opportunities.
Support adherence to operational policies processes and service standards as defined by the organization.

You will be successful in this role if you have:

Language Proficiency: Fluency in Spanish and a High level of English required.(Comfortable participating in regional meetings writing documentation and presenting performance updates).
Minimum 5 years of experience coordinating technical teams field service operations or IT support functions.
Knowledge of ITSM platforms (ServiceNow Remedy or similar).
Strong analytical abilities including report creation and presentation using tools such as Excel and/or Power BI.
Minimum 5 years of experience working with multinational companies or in roles with regional or multimarket coordination.
Excellent communication problemsolving and prioritization skills.
Ability to collaborate with diverse teams across different operational regions.
Studies: Related engineering degree completed.

Depending on the candidates location within Mexico the role may be hybrid or fully remote. The corresponding work arrangement will be clarified during the interview process

#LI-AO1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.

Required Experience:

What success looks like in this role: The Field Services Coordinator provides leadership and operational oversight for Field Engineering teams across regional operations in the Caribbean and Central America. This role ensures effective coordination of field services high service standards streamline...

What success looks like in this role:

Provide clear guidance direction and coordination for Field Engineering teams across multiple regional markets.
Identify recurring trends complex incidents and issues related to new system releases or hardware/software upgrades.
Ensure endtoend support for incidents requests and operational needs in collaboration with resolution groups and technical specialists.
Act as a primary point of contact between field engineers technical teams and service delivery functions to enable smooth crossfunctional collaboration.
Monitor hardware software and equipment availability to detect gaps or risks impacting service delivery.
Manage procurementrelated activities to ensure timely delivery of equipment and alignment with operational requirements.
Provide training on tools processes and best practices to enhance service execution and operational excellence.
Generate periodic reports performance dashboards and insights highlighting service trends opportunities and regional performance indicators.
Offer feedback to internal teams and stakeholders regarding performance improvements strategic actions and service optimization opportunities.
Support adherence to operational policies processes and service standards as defined by the organization.

You will be successful in this role if you have:

Language Proficiency: Fluency in Spanish and a High level of English required.(Comfortable participating in regional meetings writing documentation and presenting performance updates).
Minimum 5 years of experience coordinating technical teams field service operations or IT support functions.
Knowledge of ITSM platforms (ServiceNow Remedy or similar).
Strong analytical abilities including report creation and presentation using tools such as Excel and/or Power BI.
Minimum 5 years of experience working with multinational companies or in roles with regional or multimarket coordination.
Excellent communication problemsolving and prioritization skills.
Ability to collaborate with diverse teams across different operational regions.
Studies: Related engineering degree completed.

Depending on the candidates location within Mexico the role may be hybrid or fully remote. The corresponding work arrangement will be clarified during the interview process

#LI-AO1

Required Experience:

Key Skills

Electro Mechanical
Instrument Maintenance
Adobe Dreamweaver
Document Control Management
E-Commerce

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Unisys

Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more

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