IT Support Officer
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Job Location:
Yearly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The IT Support Officer helps keep the organizations IT systems networks and hardware running smoothly. The role calls for hands-on experience in system administration network management and IT security. Youll be a key part of making sure everything stays reliable fast and secure to keep business operations on track.
Tasks
- Provide timely and effective support to end-users across 1st 2nd and 3rd line issues.
- Diagnose and resolve software hardware infrastructure and network problems through structured troubleshooting and analysis.
- Collaborate with team members to share knowledge insights and solutions strengthening overall support capabilities.
- Escalate complex cases to higher tiers or specialists to ensure prompt and expert resolution of critical issues.
- Manage user accounts permissions and access rights across core systems and services including Windows Servers and Azure.
- Perform routine maintenance updates and security patches for operating systems and applications.
- Participate in on-call duties for urgent or high-priority incidents.
- Installation/Maintenance of office solutions like Access Control CCTV Controller based WiFi
Requirements
- Proven experience in Windows environments
- Deep knowledge of networking basics like TCP/IP VLANs DNS DHCP routing switching and Wi-Fi
- Excellent troubleshooting skills with clear communication for non-technical users
- Knowledge of Infrastructures and Networks
- Drivers License.
- Excellent command of English.
- Locally based in Malta
- A Bachelors Degree or MQF Level 6 Diploma in IT ICT Communications or a related subject is considered an asset.
- CCNA or similar certification will be considered an asset
- Minimum of 2 years experience in an IT support role
Benefits
- Company Car (to use during the day for work)
- Company mobile allowance
Please contact us on including your CV
Key Skills
- IT Experience
- Mac Os
- Active Directory
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Technical Support
- Troubleshooting
