Sr Associate IS Analyst
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Career Category
Information SystemsJob Description
A Technical Analyst supports Amgen digital tool sets interacts with users in market plus collaborates with global functional areas and managed service partners. The Technical Analyst will be responsible for technical oversight of End User Technologies (EUT) of the modern workplace that supports the business. The Analyst will manage customer expectations support Global project rollouts manage communications and change management for the site(s). The Technical Analyst will work with Global and Regional MSPs to deliver technical support and oversee their services being delivered.
The role is based in Poland Warsaw and may include remote coverage for additional countries over time.
Key Activities for the IT Technology CCE Technical Analyst include:
Responsible for technology adoption including Artificial Intelligence within Amgen affiliate(s) via frequent interactions demos and organizing training sessions.
Responsible for End User Technology Services (EUT) in the covered countries and areas providing escalation management for issues ensuring these are dealt with according to the Digital Workplace services governance model
Responsible for interactions with Amgens Information Security Identity and Access Management Records and Information Management teams to ensure staff at the affiliate(s) are working in a secure and compliant manner.
Responsible for User Experience of end user technology ensuring local requirements are articulated to global delivery teams be involved in testing and rollout of services.
Service Delivery Management with run Managed Service Provider(s) to ensure SLAs are being achieved for services.
Responsible for escalating Major Incident Management activities for issues impacting End User services in the above countries and areas.
Responsible for management of Local Country Agreements specific to the covered countries and areas (telephony mobile) identify needs opportunities for savings etc.
Engage the business to ensure required local policies are defined and aligned with Global guidelines.
Assess new technology capabilities as they present themselves in the market
Responsible for local IS procurement ensuring global technology standards are adhered to.
Working closely with Operations/Run team to troubleshoot problems assist in deployment activities
Support the broader region (EMEA) in support of key Technology CCE project delivery. Working closely with the global project teams and SMEs.
Basic Qualifications
This role requires some level of experience working in an End User Technology service area. The level of education / years of experience is an indication for the applicant.
Bachelors degree and 3-years of Information Systems experience or
Associates degree and 5-years of Information Systems experience or
High school diploma/GED and 7-8 years of Information Systems experience
Preferred Qualifications
Relevant Experience working in a multinational organization utilizing a range of IT infrastructure
Proven ability to move products from Demo and Proof of Concept to Pilot and Production
Strong background delivering emerging technologies mitigating risk and delivering innovation
Ability to translate strategic opportunities and emerging technology solutions into tangible pragmatic executable plans.
Hands-on experience with Office 365 SharePoint Online and other Cloud Enterprise Solutions
Experience in using Artificial Intelligence tools like ChatGPT and CoPilot. Ability to share knowledge with client base in training sessions.
Experience working with an ITSM (Information Technology Service Management) platform for Incident / Asset Management and Service Requests
Excellent written and verbal communications skills in translating technical issues into business-language at various levels
Collaborative working with Enterprise Architecture group and implementation partners in defining solution specifications
Strong time and task management skills to estimate and successfully meet project timeline with ability to bring consistency and quality assurance across various project
Ability to learn new technologies and be able to work and deliver high quality in a high pressure fast paced environment
Excellent documentation and writing skills to ensure compliance with policy
Able to work independently and provide recommendations on strategies for meeting client needs within the portal collaboration and enterprise social domains and bring creative problem solving and issue resolution skills
Excellent communications skills - both written and spoken Polish and English.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.
.Required Experience:
Senior IC
Key Skills
- Data Collection
- Malware Analysis
- Pivot tables
- Analysis Skills
- Microsoft Powerpoint
- Securities Law
- Product Lifecycle Management
- Microsoft Excel
- PMP
- Financial Analysis
- Omniture
- Data Analysis Skills
About Company
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. As an organization dedicated to improving the ... View more
