Senior Sales Manager DoubleTree by Hilton Philadelphia Center City

EOE/AA/Disabled/Veterans

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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TheDoubleTree by Hilton Hotel Philadelphia Center Cityis looking for aSenior Sales Manager to join our team!

This hotel features 481 guest rooms and 27337 square feet of flexible meeting space including 19 meeting rooms and a largest single venue measuring 5544 square feet.

The hotel offers distinctive creative meeting environments most notably the Assembly on Five Conference Center which includes seven spacious conference rooms with natural light and window views high-tech built-in audiovisual capabilities designer lighting ergonomic seating a welcoming lobby and multiple breakout areasincluding an outdoor patio.

Groups utilizing this dedicated conference floor enjoy complimentary wireless internet access and the support of a dedicated event services team. This is a unique opportunity to be part of a truly one-of-a-kind hotel in the heart of Center City Philadelphia.

Our ideal candidate will have a minimum of three to five years of experience as a Senior Sales Manager within a fullservice hotel located in a city center or urban market. The candidate must demonstrate strong leadership capabilities a history of exceeding sales goals and a proven track record of cultivating and managing key accounts.

The ideal candidate will also possess indepth knowledge of hotel market segments including Corporate and Association.

Shift Pattern: Office Hours 8:30AM 5:00 PM with required availability to flex to early mornings late evenings weekends and holidays to support the sales efforts of the hotel group sales department. This position is primarily on-property with the potential for limited remote work days based on performance after the initial 90-day period.

Pay Range: This is a salaried role and participates in Hiltons sales incentive plan.

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay

• Medical Insurance Coverage for you and your family

• Mental health resources including Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel program: 100 nights of discounted travel

• Parental leave to support new parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*

• 401K plan and company match to help save for your retirement

• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

The sales office in a hotel is a fast-paced ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality.

Specifically you would be responsible for performing the following tasks to the highest standards:

• Research solicit and generate new leads for group opportunities through database research and proactive sales efforts maximizing new room revenue streams to meet and exceed lead generation goals.

• Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.

• Develop a business strategy by analyzing historical current and future hotel and market trends implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.

This role requires strong sales communication and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify negotiate and secure new revenue for the hotel.

Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.

Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.

Negotiations - Understand the customer and the business leaders expectations. Adapt to a changing market.

Customer and Account Management:

• Actively engage with Hilton Worldwide Sales Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.

• Develop and execute plans to engage in outside sales calls industry tradeshows and customer events.

• Develop execute and communicate a monthly quarterly and annual business plan for a designated market.

• Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.

• Represent hotel in all interactions dealing with their customers relative to sales including creating business proposals and executing contracts.

• Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.

• Coordinate customer specifications (including room food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.

Prospecting:

• Research solicit and generate new leads for business opportunities through database research and proactive sales efforts maximizing new room revenue and meet and exceed lead generation goals.

• Create and execute plan to shift share from your competitors.

• Engage in outside sales activities to uncover needs build relationships and to win new business.

Negotiations:

• Negotiate contracts and commission agreements with end-user customers and intermediaries.

• Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.

• Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

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