Front Desk Supervisor Hotel Experience Required (Full Time & Part Time)

La Colombe D'Or Hotel And Tonight & Tomorrow Restaurant

Job Location:

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Back to all jobs at La Colombe dOr Hotel and Tonight & Tomorrow Restaurant

Front Desk Supervisor - Hotel Experience Required (Full Time & Part Time)

Primarily supervises front desk team members to ensure monitoring an efficient operation for producing effective feedback to colleagues and guest satisfaction. Displays a professional and courteous manner to all employees arriving departing in-house guest by providing anticipatory service.

Front Office Supervisor inspires motivates guides and oversees the team while sharing knowledge to the front office associates. Is responsible for ensuring hotel charges processed diligently to guests accounts invoices are accurate direct billing and billing instructions are verified. Front Office Supervisor will ensure that all guests are satisfied and display excellent customer service.

Duties and Responsibilities:

Manage online phone and in-person room reservations.
Welcome guests check-in check-out distribute room keys and explain the hotels amenities.
Billing collect a method of payment from customers guest ledger pending charges.
Respond to guests issues and complaints in a friendly and timely manner.
Explain local amenities and attractions to guests.
Work with other staff members/departments to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
Arrange specialized amenities for arrivals and VIP guest.
Liaison between Front Office and Valet.
Monitoring (PMS) Mews (Reservations Availability Room Status Billing)
Provide detailed Training to front desk team
Oversee the Front Office team.

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Required Experience:

Manager

Back to all jobs at La Colombe dOr Hotel and Tonight & Tomorrow RestaurantFront Desk Supervisor - Hotel Experience Required (Full Time & Part Time)Primarily supervises front desk team members to ensure monitoring an efficient operation for producing effective feedback to colleagues and guest satisfa...