IT Field Engineer
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Job Location:
Morris County, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
We believe talent deserves a human touch. Your application will be read by an actual person whos excited to discover the real you.
Olmec Systems has been providing our area the best in managed IT support services since our inception in 1996. We measure our own success by every client success and nothing makes us happier than to be judged by the company we keep. Olmec Systems provides the highest levels of customer service expert support and the best in technology solutions to all our clients.We provide IT support for Windows and Mac-based networks of small to medium-sized businesses across various industries. The Field Engineer role involves traveling to client offices for in-person support as well as occasional work from our Denville NJ office. Candidates must use their own vehicle for travel with mileage and tolls reimbursed. Responsibilities include handling a range of IT issues from Level 1 (e.g. password resets hardware troubleshooting PC/equipment deployment & relocation) to Level 2 (e.g. Windows server maintenance firewall troubleshooting LAN/WAN technologies Microsoft 365/Google Workspace administration and special projects). Field Engineers will collaborate with senior engineers on complex issues gaining exposure to advanced technologies and opportunities for skill development. Other companies may call this role a Helpdesk Analyst IT Service Engineer or IT Technician.
*Must be authorized to work in the United States. At a minimum thisjobinvolves routine travel to customer locations located throughout north New Jersey and NYC however if the commute is possible we would entertain having eligible candidates travel to customer locations located throughout central New Jersey as well.*
Qualifications
- Loves working with people and has no problem explaining complex technical details in laymans terms
- Can work on their own and be trusted to complete their tasks -- They should also be able to follow instructions when required Candidates must be detail-oriented
- Has no problem creating and updating detailed documentation and entering notes into our time management system
- Takes pride in their work at all times whether the task at hand is simple or complex
- Possesses strong critical thinking skills
- Has the ability to see a problem or issue through to completion all while regularly communicating with the customer
- Is not afraid or too complacent to point out areas or processes that could use improvement whether on a clients network or within our own company
- Is a Team Player - everyone at our company works together and helps each other - we do not want employees that do not look out for the best interests of the team
- Takes great pride in their work no matter what task theyre working on
Understands that number one rule: KEEP THE CLIENT HAPPY!
Technical Requirements
- ***5 or more YEARS of general experience working on a Helpdesk / Service Desk and/orFieldsupport team supporting all aspects of small to medium sized business network technologies
- ***A minimum of 1 YEAR experience working in aFieldsupport role
- ADVANCED LEVEL - Experience installing updating and troubleshooting Windows 10 & 11 operating systems as well as desktop & laptop hardware
- INTERMEDIATE LEVEL - Experience installing configuring troubleshooting MacOS and Mac hardware
- ADVANCED LEVEL Supporting users within an Office 365 environment
- INTERMEDIATE LEVEL Supporting users within a Google Workspace environment
- ADVANCED LEVEL - Experience supporting all aspects of end-user support including troubleshooting email 3rd-party applications WiFi connectivity basic network connectivity network drive access website connectivity & performance etc.
- Experience supporting mobile devices (smart phones tablets etc.)
- BONUS: Experience w/ MDM (Mobile Device Management) solutions is a plus
- Experience w/ network-based AntiVirus / EDR solutions (i.e. SentinelOne CrowdStrike Sophos Bitdefender Webroot etc.)
- INTERMEDIATE LEVEL - Experience maintaining & troubleshooting Windows Server OS
- Experiencing installing & supporting network-based printers & copiers
- INTERMEDIATE LEVEL - Experience maintaining / troubleshooting managed network switches firewalls (SonicWALL & Cisco Meraki experience a plus) and WiFi equipment
- INTERMEDIATE LEVEL - Experiencing supporting users in virtual desktop environments
- Experience working w/ a network-wide monitoring systems configuring & responding to alerts
Benefits
- Competitive salary based on experience
- Medical insurance
- Dental insurance
- Vision Insurance
- 401(k) with company matching
- Time off plans
Olmec Systems a New Charter Technologies company has been providing the highest quality managed IT support services since our inception in 1996. We measure our own success by every clients success and nothing makes us happier than to be judged by the company we keep.
Olmec Systems provides the highest levels of customer service expert support and the best in technology solutions to all our clients. Olmec is renowned for its strong focus on customer service process-driven methodologies and long-term strategic planning for our customers.
We encourage our employees to share their ideas for improvement as we continue to strive towards being the best company we can be a creative environment that encourages collaboration and teamwork among colleagues.
Olmec is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Olmec recruits employs trains compensates and promotes regardless of race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Are you looking for trusted IT solutions to boost your business growth? Olmec has been delivering reliable IT services since 1996 to help you succeed.
