Copy Editor (Quality Analyst)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a TaskUs Copy Editor really do Think of yourself as the Final Gatekeeper for TaskUs and the business helping to ensure that every piece of information we share is accurate clear and perfectly aligned with the future of autonomous driving. Imagine yourself going to work with one thing on your mind: Ensuring the highest standard of quality and consistency for the documentation and training materials that power some of the worlds most disruptive technology. Your role was designed to audit requirements refine technical content and uphold the integrity of the clients brand.

You like being part of a team that delivers excellence. You enjoy partnering with Technical Writers and Training & Design teams to understand the nuances of their work providing the second set of eyes that turns good content into world-class documentation. You care deeply about the overall business and look for ways to add value through meticulous attention to detail. Youre empathetic and know how to provide constructive feedback to creators at all technical levels. You manage yourself and your time well and like being held accountable for the accuracy of your results.

Key Responsibilities

• Quality Assurance & Auditing: Perform rigorous quality checks on content produced by Technical Writers and Training & Design teams to ensure 100% accuracy and alignment with the businesss specific standards.

• Technical Proofreading: Edit clarify and proofread complex technical documents ensuring they are free of errors and that technical jargon is translated into plain safe and actionable language.

• Feedback & Calibration: Work alongside creators to provide clear actionable feedback on their work helping to upskill the team and maintain a consistent the business voice.

• Style Guide Stewardship: Maintain and improve team processes and style guidelines ensuring all content follows established branding and formatting rules.

• Content Testing: Review and test published documents and training modules to ensure they are searchable effective and meet the needs of the end-user.

• Stakeholder Collaboration: Manage cross-functional relationships to fully understand the why behind a process before approving the final copy for client delivery.

• Process Innovation: Identify recurring quality gaps and develop innovative solutions or training quick-hits to resolve complex writing or design tasks.

• Data-Driven Quality: Use quality metrics and error-tracking to identify trends providing well-reasoned analysis to leadership on how to improve overall content health.

Qualifications Summary

You will serve as the final authority on quality ensuring that all operating guidelines knowledge bases and customer-facing content meet the exacting standards required by our clients. You will not just fix commasyou will act as a Quality Analyst auditing the work of Technical Writers and Training & Design teams to ensure technical precision safety-first communication and brand consistency. By collaborating with SMEs and product designers you will bridge the gap between complex autonomous vehicle technology and the people who need to understand it ensuring that every piece of content is searchable effective and flawless.

Must Haves:

• Educational Background: BA/BS with a strong academic recordEnglish Journalism Communications or equivalent degree preferred.

• Editing Expertise: 5 years of online editing copy editing or quality analyst experience specifically within a technical or highly regulated field.

• Language Mastery: A flawless command of the English language with an elite eye for detail meticulous grammar and professional proofreading skills.

• Technical Translation: Ability to break down complex technical subjects (like autonomous vehicle technology) and ensure they are approachable for different audiences.

• Project & Time Management: Strong project management skills; able to hit deadlines for multiple content reviews at a time while maintaining a high quality-bar.

• Startup Mindset: Experience working in a fast-paced environment; thrives in ambiguity and can adapt quickly to changing client requirements.

• Feedback Delivery: Excellent interpersonal skills with the ability to provide critical feedback to peers in a collaborative and constructive manner.

Nice to Haves:

• AV Interest: A passion for autonomous driving technology and creating pleasant safe user experiences through documentation.

• Content Strategy: Ability to make quality-based decisions based on credible metrics and communicate those findings to stakeholders.

• Tool Proficiency: Familiarity with web-based content management tools Jira and collaborative editing platforms (Google Workspace etc.).

This role will be working on 8 AM - 5 PM Pacific (California time) / 12 AM - 9AM Manila Time

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

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