Lead, Retail Bank Strategy & Insights

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Job Description:

At Regions the Consumer Strategic Program Function Manager is responsible for developing implementing and managing strategies for one or more key Consumer Bank Consumer programs. This role aligns with enterprise strategy ensuring consistency and integration across Consumer banking channels and services. The manager will work cross-functionally with Consumer Bank support teams technology cybersecurity product development retail administration and external partners to achieve strategic objectives.

Primary Responsibilities

• Leads the planning and execution of strategic program initiatives to enhance customer experience improve efficiency and effectiveness and mitigate risk
• Serves as the business owner for key Consumer Bank strategic program solutions collaborating with internal stakeholders to ensure alignment with enterprise strategies
• Acts as the liaison between business units and technical teams translating business requirements into actionable strategies
• Designs delivers and maintains program frameworks and collaborates with partners to monitor and enhance risk-based models
• Partners with Consumer Bank leadership to drive adoption and training initiatives for new tools and processes
• Establishes and monitors key performance indicators (KPIs) to evaluate program effectiveness
• Supports incident response and risk mitigation efforts related to the strategic program area
• Stays informed on industry trends and regulatory changes related to strategic program area and assesses impact on Consumer Bank operations
• Ensures adherence to banking regulatory requirements and customer experience standards

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

• Bachelors degree in Information Technology Business Management or a related field
• Ten (10) years of experience in strategic execution product management or customer experience

Preferences

• Masters degree in a related field
• Strong knowledge of subject matter area banking regulatory compliance frameworks and risk management
• Experience in financial services banking technology or other consumer-facing industries

Skills and Competencies

• Ability to lead internal and cross-functional teams to be a team player
• Demonstrated leadership strategic planning and stakeholder management capabilities
• Extensive knowledge of department processes
• Motivated and high caliber individual will have direct responsibility to formulate Best-in-Class Customer Segmentation and proposition deepen engagement via cross-sell and upsell improve sales and retention and enhance customer experience along the entire customer journey for both individual life and corporate business
• Self-motivated innovative responsible proactive flexible takes ownership and determined to deliver assigned targets/projects
• Strong analytical problem-solving and execution skills
• Strong business acumen and is customer oriented with proven track-record in attaining business results

Additional Job Description:

The Consumer Bank Strategy & Insights team brings an outsidein futurefocused perspective to Regions Consumer Bankcombining emerging trends customer insights and strategic analysis to shape longterm plans and accelerate execution across Retail Mortgage and HiFi. We partner with senior leaders to drive strategy enable crossfunctional alignment and help the Consumer Bank deliver stronger growth and a more futureready customer experience

The Lead Retail Bank Strategy & Insights partners directly with the Head of the Retail Bank to drive the most important strategic priorities. This role delivers actionable insights supports longterm planning and partners with Retail leadership to strengthen customer relationships elevate channel performance and drive meaningful business outcomes.

Key responsibilities:

• Lead development of the Retail Bank North Star multiyear strategy and longterm roadmap

• Conduct strategic analysis on customer behavior frontline performance digital adoption and competitive dynamics

• Lead Retail business unit review insights and executivelevel performance narratives

• Track longterm performance against Retail strategic priorities and identify emerging risks

• Partner with Digital Finance Marketing Operations and branch network to drive alignment and execution

Location options include: Birmingham AL Atlanta GA or Charlotte NC.

Ideal candidate:

• Strong record of influencing without authority across senior leadership

• Exceptional executive storytelling capability and communication skills

• Forwardlooking organized and energized by complex strategic problems

• Strong analytics skills and the ability to translate insights into execution

• Thrives in ambiguity and brings structure to unclear or complex problems

• Known for elevating team performance through collaboration curiosity and sustained effort

• Experience in strategy consulting or strategic finance / analytics in financial services

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

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Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.

DetailsRegions Center

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