VIP Ambassador

Monticello, UT - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Essential Functions:

Answers all internal and external inbound calls related to VIP guests via phone radio on screen chat or other electronic means.
Makes outbound calls as required by Marketings or Resorts initiatives to book players for special events.
Creates facilitates processes modifies or cancels reservations for hotel or multiple hotels limousine restaurants aviation hospitality services and special casino events or concerts on or off property in accordance with training and departmental guidelines.
Assists with printing processing collating and distribution of concert tickets whether on or off property.
Evaluates player ratings to determine access and availability of Marketing events and promotions whether event is on or off property.
Provides on property goods and services not to exceed $200 (i.e. Hotel room stays dining gift shop etc.)
Books outside transportation and aviation services.
Manages requests from outside property partners.
Works closely with Player Development Host Hospitality Services and National Marketing to book reservations and requests for VIP players.
Assist with off property functions such as sponsorships local regional and statewide events as determined by the Marketing department.
Perform other duties as requested by management
Performs other tasks as assigned.

Core Competencies:

Demonstrates consistent regard and dedication to guests vendors colleagues and the Company by being engaged interested and productive
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Companys success
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
Demonstrates the courage and initiative to present new ideas and perspective to create positive results
Exhibits respectful consideration of viewpoints situations and others
Puts the guest at the forefront of every decision

Essential Requirements:

Must have working ability with Microsoft Word Excel and Outlook
Intermediate keyboard skills.
Strong communication and administrative skills

Knowledge/Work Experience:

Must be 21 years or older
High School diploma or equivalent
One (1) year experience in Contact Center Marketing Special Event Hotel Operations Box Office or related guest service field preferred
Must have previous casino experience
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission

Essential Functions:Answers all internal and external inbound calls related to VIP guests via phone radio on screen chat or other electronic means.Makes outbound calls as required by Marketings or Resorts initiatives to book players for special events.Creates facilitates processes modifies or cancel...

Essential Functions:

Answers all internal and external inbound calls related to VIP guests via phone radio on screen chat or other electronic means.
Makes outbound calls as required by Marketings or Resorts initiatives to book players for special events.
Creates facilitates processes modifies or cancels reservations for hotel or multiple hotels limousine restaurants aviation hospitality services and special casino events or concerts on or off property in accordance with training and departmental guidelines.
Assists with printing processing collating and distribution of concert tickets whether on or off property.
Evaluates player ratings to determine access and availability of Marketing events and promotions whether event is on or off property.
Provides on property goods and services not to exceed $200 (i.e. Hotel room stays dining gift shop etc.)
Books outside transportation and aviation services.
Manages requests from outside property partners.
Works closely with Player Development Host Hospitality Services and National Marketing to book reservations and requests for VIP players.
Assist with off property functions such as sponsorships local regional and statewide events as determined by the Marketing department.
Perform other duties as requested by management
Performs other tasks as assigned.

Core Competencies:

Demonstrates consistent regard and dedication to guests vendors colleagues and the Company by being engaged interested and productive
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Companys success
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
Demonstrates the courage and initiative to present new ideas and perspective to create positive results
Exhibits respectful consideration of viewpoints situations and others
Puts the guest at the forefront of every decision

Essential Requirements:

Must have working ability with Microsoft Word Excel and Outlook
Intermediate keyboard skills.
Strong communication and administrative skills

Knowledge/Work Experience:

Must be 21 years or older
High School diploma or equivalent
One (1) year experience in Contact Center Marketing Special Event Hotel Operations Box Office or related guest service field preferred
Must have previous casino experience
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission

Key Skills

Sales Experience
Marketing
Customer Service
Google Docs
Serving Experience
Retail Sales
Android
Product Demos
Event Planning
Events Management
Event Marketing
Dancing

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About Company

Resorts World NYC

Resorts World New York City is the only casino in NYC, offering guests an unparalleled gaming and entertainment experience. With over 6,500 of the most

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