Sales & Customer Support Coordinator

PAY RANGE: $50000 - $60000 plus benefits.

THE COMPANY: General Manufacturing designs and manufactures Ultradyne products. We proudly manufacturer all of our products and accessories in the USA with headquarters located in Columbia MO. All of our products are engineered using a scientific approach which is reflected in the high quality of our designs. Every design contains unique features maximizing performance to provide our customers with the best experience possible.

THE CUSTOMER EXPERIENCE & SALES SPECIALISTPOSITION:Were looking for a confident calm and highly personable Customer Experience & Sales Specialist to serve as a key point of contact for our customers and dealer partners. This role blends customer support sales and marketing awareness and is ideal for someone who can think on their feet build rapport quickly and handle high-emotion situations with professionalism.

CUSTOMER EXPERIENCE & SALES SPECIALIST JOB DESCRIPTION:

• Field inbound calls from customers and dealers providing timely accurate and friendly support
• Handle upset or frustrated customers with patience empathy and clear problem-solving
• Leverage a sales mindset to identify opportunities upsell when appropriate and strengthen long-term relationships
• Communicate product knowledge clearly and confidently particularly within the firearms/shooting industry
• Support marketing initiatives through customer feedback messaging alignment and brand representation
• Act as a trusted voice of the companysmooth articulate and composed in all interactions
• Adapt to evolving processes and responsibilities; this is a moldable role with room to grow
• Potential to assist in marketing efforts via content creation and social media strategy

CUSTOMER EXPERIENCE & SALES SPECIALIST QUALIFICATIONS:

• REQUIRED;Bachelors degree in business marketing sales or related field
• REQUIRED; Strong customer service background with proven phone communication skills
• REQUIRED; Sales experience or a natural sales instinct
• PREFERRED; Knowledge of gun accessories
• Marketing awareness and the ability to represent a brand effectively
• Calm collected demeanor under pressure
• Coachable flexible and eager to grow with the company