Director, AMS Service Delivery North America

About Brinks:

The Brinks Company (NYSE:BCO) is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. Our customers include financial institutions retailers government agencies mints jewelers and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds ideas and perspectives. We build a sense of belonging so all employees feel respected safe and valued and we provide equal opportunity to participate and grow.

Job Description

The Director AMS Service Delivery North America leads the development management and optimization of our client and 3rd party partner relationships including client account managers 3rd part service delivery vendors data integrity and actualization and performance analytics. Responsible for ensuring outstanding client relationships and overseeing the full 3rd party partner lifecyclefrom partner selection to contract mgmt. to quality standards to performance monitoring and optimization this role is critical to ensuring that the NA AMS Operations organization delivers on client expectations and receives the highest value from its 3rd party partnerships both in terms of cost efficiency and service quality.

The ideal candidate is highly skilled detail oriented and strategically minded possessing exceptional negotiation skills a strong analytical mindset deep performance improvement experience and the ability to provide thought leadership and collaborate effectively across internal NA Operations groups and external stakeholder organizations including Sales Finance and Legal. This position offers the opportunity to directly influence operational efficiency drive cost savings and continuously improve overall business performance.

ESSENTIAL DUTIES AND TASKS

• AMS Service Delivery: Monitor key service quality metrics and stay close to key customers for feedback to ensure operations are meeting and exceeding market expectations. Lead change needed to ensure client retention and a wide referral base primary points of contact for clients understanding their needs and ensuring satisfaction with services provided

• 3rd Party Partner Relationship Management: Build maintain and strengthen long-term relationships with vendors and suppliers to foster trust transparency and mutual growth.

• Contract Negotiation & Management: Lead negotiations for pricing terms and service-level agreements (SLAs) to secure favorable outcomes for the organization our clients while ensuring fairness and compliance.

• Data Integrity & Actualization: Ensure data sources produce relevant accurate complete and consistent data to ensure process owners make informed decisions based on up-to-date and reliable data ensuring data-driven decision making.

• Performance Improvement: Establish and track key performance indicators (KPIs) for 3rd party partners analyze and interpret complex data sets to identify trends patterns and insights conduct regular performance reviews develop continuous improvement roadmaps and implement corrective actions when necessary.

• Vendor Selection & Onboarding: Identify evaluate and align approved vendors with client accounts based on quality cost reliability and alignment with client expectations and company objectives. Oversee processes with relevant stakeholders and process owners to ensure smooth integration.

• Risk Management: Conduct 3rd party risk assessments individual partner and overall partner portfolio capability gap analysis monitor compliance with business requirements and develop contingency plans to mitigate service disruptions.

• Cost Optimization: Identify opportunities for cost savings and process improvements without compromising quality or service delivery.

• Cross-Functional Collaboration: Partner with internal stakeholders to understand business needs align partner capabilities and support strategic initiatives.

• Market Research & Benchmarking: Stay informed about market trends emerging suppliers and industry best practices to maintain a competitive 3rd party partner portfolio.

• Reporting & Documentation: Maintain accurate partner records develop and maintain performance dashboards and reports for key stakeholders and present insights to senior management for decision-making.

KNOWLEDGE SKILLS & ABILITIES:

The competencies required for success in the Director AMS Service Delivery North America role include:

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

• Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

• Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies practices trends technology and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

• Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others cant; can simplify complex processes; gets more out of fewer resources.

• Intrapersonal Savvy: Relates well to all kinds of peopleup down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

• Conflict Management: Steps up to conflicts seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.

• Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis wisdom experience and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

• Integrity and Trust: Is widely trusted; is seen as a direct truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; doesnt misrepresent him/herself for personal gain.

• Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

EFFORT:

Must be able to see hear speak and listen. Must be an excellent listener. Constant moving (up/down/around the office area) to address questions and provide coaching. Continuous looking at a computer screen. Daily contact

with management and with co-workers. Work can be stressful and requires a calm patient demeanor. Lifting of 50 pounds or less which can be accommodated.

SUPERVISORY / MANAGEMENT DUTIES:

The employee will be responsible for supervising other groups and individual contributors including Client Account Mgmt. Team data analysts and interfacing with external vendor client account managers

Whats Next

Thank you for considering applying for a job at Brinks. To be considered for this position you must complete the entire application process which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brinks. For more information about future career opportunities join our talent network like our Facebook page or Follow us on X.

Brinks is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status marital status protected veteran status sexual orientation gender identity genetic information or history or any other characteristic protected by law. Brinks is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.