Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Are you an organized customer-focused professional who is comfortable handling varied tasks and shifting demands Do you enjoy building trusting relationships and ensuring customers receive great service
If so you could be our new
Customer Service Representative
We are looking for a Customer Service Representative to join our Sales & Customer Service this pivotal role you will act as the main point of contact for our customers supporting enquiries managing orders and ensuring a seamless customer experience from quotation through to delivery.
What Youll Do:
- Serve as the primary liaison between customers and the business handling enquiries and feedback via phone email and MS Teams.
- Provide timely updates on dispatch and shipping ensuring clear and consistent communication.
- Address and resolve customer issues and complaints maintaining positive and professional relationships.
- Support sales managers during customer meetings and visits contributing to partnership-building.
- Accurately manage and process customer quotations orders and related documentation within agreed timelines and quality standards.
- Handle quotes and orders in line with business unit processes including release documentation and export license requirements.
- Collaborate with the manufacturing unit and internal teams to progress orders and resolve queries.
- Ensure all customer service processes and policies are followed and maintained.
- Maintain accurate digital records including quotations orders price lists contracts and correspondence.
- Assist sales managers and the accounting dept with invoice queries and payment-related issues.
- Analyse and update customer forecasts and order books.
- Maintain customer scorecards to track on-time delivery and service performance.
What Youll Bring:
- Experience in customer service or sales support.
- Effective communication skills (both written and verbal) and a committed approach to resolving problems.
- Well-developed organizational abilities with the capacity to manage multiple responsibilities efficiently.
- High level of focus on detail and precise work
- Proficient in digital systems and Microsoft Office.
- A customer-first mindset.
- Takes initiative and has a willingness to learn
- The ability to work well both while managing your own workload and as part of a team
SKF is committed to creating a diverse environment and we firmlybelieve that a diverse workforce is essential for our continued success. Therefore we only focus on your experience skills and potential. Come as you are just be yourself. #weareSKF
Some additional information
This position will be located in Clevedon UK on local contract.
Youwill report to the Customer Service Managerwhois located inClevedon UK.
For questionsregarding the recruitment processplease contactSimona Collino Recruitment Expert Europe & Africa at Please note that wecantaccept applications via email due to GDPR.
At SKF we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this we may include assessments and verify the information in your application in compliance with country-specific laws and regulations.
If you have any questions or concerns please feel free to contact the recruiter.
Is this you
If the answer is yes submit your application no later than February 20 2026.
Candidates will hear from us shortly after the final application date.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Evolution is the worlds leading provider of video-streamed Live Casino solutions, delivering world-class, as real as it gets live dealer gaming to our licensees, which include many of the worlds best-known gaming brands. We broadcast 24/7/365 in more than 15 languages from our br ... View more
