Patient Services Coordinator I (Bilingual-Spanish)
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
The Scheduling Coordinator I (BilingualSpanish) will schedule new and follow-up patient appointments and perform a wide variety of administrative and front-end clinical operations activities which include but are not limited to greeting and checking in/out patients and families; collecting patient and treatment information; estimating deposit requirements; providing cost estimates; determining patient liability; establishing payment arrangements; and coordinating payment arrangement information for outpatient and day programs with non-par payer sources. The incumbent may assist the programs crisis management team and is expected to interact with patients families clinicians and administrative staff in a courteous and professional manner. This position requires the incumbent to be bilingual in English and Spanish with a proficiency level that meets the Institutes minimum standards.
Responsibilities
- Accurately schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to date of service.
- Promptly answer phones appropriately direct calls take and deliver accurate messages return calls answer questions; and provide accurate and timely follow-up as needed.
- Regularly monitor new and follow-up treatment appointments cancellations and no shows.
- Work with assigned providers families and other staff to reschedule appointments based on patients needs and according to established department policies and procedures. Monitor provider schedules on a regular basis and accurately modify patient appointments as necessary.
- Maintain regular contact with patients clinics and departments regarding pending insurance clearances coverage issues and/or follow-up activity.
- Respond to patient families providers and other staff in a timely manner based on the established department policies and procedures.
- Reassign or reschedule patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve concerns.
- Work with the Patient Access department to retrieve and assess insurance authorizations.
- Collect track and process quality improvement and patient tracking data as needed.
- Serve as a code green team member and respond to clients in behavioral crises as part of the programs crisis management procedures.
- Assist with the training of Patient Service Specialists.
Qualifications
- High School Diploma GED or equivalent required.
- Associates degree or higher in Human Services Healthcare Administration or related field preferred.
EXPERIENCE: |
- Minimum 1-3 years of related experience (e.g. patient registration scheduling and/or coordinating patient services) required.
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Kennedy Krieger Institute improves the lives of children and adults with special health challenges through interdisciplinary hospital services and outpatient, community, education and research programs.
