Sr Program Manager, Contingency Response Center (CRC) Brazil Operations, Transportation Planning
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Amazon Brazil Operations is seeking an experienced leader to own and operate the Contingency Response Center (CRC) across all mile operations in the country. This role is responsible for end-to-end readiness rapid response and recovery planning across all delivery channels and node types ensuring business continuity customer promise protection and network resilience.
The CRC Leader drives mid- and long-term contingency planning while also leading real-time response execution for disruptions across pick-up sortation and delivery operations. The role has country-level scope across all miles and partners closely with Operations Finance Engineering Supply Chain Middle Mile S&OP and Planning teams to anticipate risk build capacity buffers and activate mitigation plans when needed.
This leader owns the command-center operating model defining escalation mechanisms decision frameworks and playbooks for peak weather events capacity shortfalls partner instability and systemic failures. They provide critical inputs into 3-Year Plans OP1 OP2 and peak readiness planning ensuring contingency assumptions are embedded into long-term network strategy.
To be successful the candidate must operate comfortably across mile leaders and tactical execution translate complex operational data into clear decisions for senior leadership and lead cross-functional teams through ambiguity and high-pressure situations. Strong hands-on operations experience is essential; prior logistics or last-mile experience is highly valued.
Amazons inclusive culture empowers leaders to deliver results while valuing diverse perspectives and working styles. Reasonable accommodations for interviews or onboarding are available upon request.
Key job responsibilities
- Work with Transports Planning and Supply Chain teams to capture and align on demand signals understanding and sanity checking assumptions;
- Support team on calculating based on existing methodologies and systems the operational requirements to operate the volume in the last mile (volume per Delivery station required number of routes required labor required infra-structure productivity metrics);
- Publish volume plans to key internal stakeholders capture resource commitments from such teams to evaluate potential capacity gaps following up on solve plans for such gaps;
- Lead calls and coordinate action items and follow-up on critical topics related to balancing capacity and demand in the last mile space;
- Represent LM Capacity Planning in daily calls to provide planning updates and take action items delegating and prioritizing such actions with internal teams.
- Work on and deploy process and systems improvements in the last mile planning scope benchmarking on state-of-the-art processes working with product and internal teams to deploy such improvements
About the team
Amazon Logistics (AMZL) is Amazons Last Mile delivery service responsible for delivering packages (and smiles) to homes and businesses across the planet. Within AMZL Brazil the Planning & Expansion (P&E) team overlooks 3 main areas in support to AMZLs operation and growth: (1) Jurisdiction planning and management driving the growth and optimization of our delivery/pick-up coverage and topology; (2) Capacity planning ensuring adequate capacity in short/medium/long term to maximize attainment of volume within AMZLs jurisdiction; and (3) Expansion initiatives coordinating local efforts on big rock projects that enable new types of operations new sales and delivery channels modes of transport (Fleet types micromobility) and end-to-end programmatic coordination of AMZLs network expansion.
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Advanced English
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The CRC Leader drives mid- and long-term contingency planning while also leading real-time response execution for disruptions across pick-up sortation and delivery operations. The role has country-level scope across all miles and partners closely with Operations Finance Engineering Supply Chain Middle Mile S&OP and Planning teams to anticipate risk build capacity buffers and activate mitigation plans when needed.
This leader owns the command-center operating model defining escalation mechanisms decision frameworks and playbooks for peak weather events capacity shortfalls partner instability and systemic failures. They provide critical inputs into 3-Year Plans OP1 OP2 and peak readiness planning ensuring contingency assumptions are embedded into long-term network strategy.
To be successful the candidate must operate comfortably across mile leaders and tactical execution translate complex operational data into clear decisions for senior leadership and lead cross-functional teams through ambiguity and high-pressure situations. Strong hands-on operations experience is essential; prior logistics or last-mile experience is highly valued.
Amazons inclusive culture empowers leaders to deliver results while valuing diverse perspectives and working styles. Reasonable accommodations for interviews or onboarding are available upon request.
Key job responsibilities
- Work with Transports Planning and Supply Chain teams to capture and align on demand signals understanding and sanity checking assumptions;
- Support team on calculating based on existing methodologies and systems the operational requirements to operate the volume in the last mile (volume per Delivery station required number of routes required labor required infra-structure productivity metrics);
- Publish volume plans to key internal stakeholders capture resource commitments from such teams to evaluate potential capacity gaps following up on solve plans for such gaps;
- Lead calls and coordinate action items and follow-up on critical topics related to balancing capacity and demand in the last mile space;
- Represent LM Capacity Planning in daily calls to provide planning updates and take action items delegating and prioritizing such actions with internal teams.
- Work on and deploy process and systems improvements in the last mile planning scope benchmarking on state-of-the-art processes working with product and internal teams to deploy such improvements
About the team
Amazon Logistics (AMZL) is Amazons Last Mile delivery service responsible for delivering packages (and smiles) to homes and businesses across the planet. Within AMZL Brazil the Planning & Expansion (P&E) team overlooks 3 main areas in support to AMZLs operation and growth: (1) Jurisdiction planning and management driving the growth and optimization of our delivery/pick-up coverage and topology; (2) Capacity planning ensuring adequate capacity in short/medium/long term to maximize attainment of volume within AMZLs jurisdiction; and (3) Expansion initiatives coordinating local efforts on big rock projects that enable new types of operations new sales and delivery channels modes of transport (Fleet types micromobility) and end-to-end programmatic coordination of AMZLs network expansion.
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Advanced English
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
