Associate Application Support Engineer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Gday!
Twenty years on and counting weve got your back.
Why is ServiceRocket the place for you
- A 20 year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! Youll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- Were recognized for our innovation impact and outstanding customer support even earning the Atlassian Partner of the Year for Co-Selling Excellence award.
We are seeking a customer-centric and motivated Junior Application Support Engineer to join our fantastic team in Santiago. Application Support Engineers are responsible for assisting diagnosing troubleshooting and delivering effective solutions to customers for simple-to-complex technical problems. You will be working on cutting-edge technologies in cloud environments. You will participate in technical issue analysis and debugging while enabling continued innovation within the Support Engineering organization.
This position is a hybrid role with 2 times a month office attendance.
The shiftwork includes rotational weeks with 9 am to 6 pm or 12 pm to 8 pm shifts.
What youll be doing
- You will diagnose configure troubleshoot and solve problems associated with Apps in the Atlassian landscape.
- Researching diagnosing troubleshooting and identifying solutions to complex application L1-L2 support issues while providing a great customer experience
- You will have to apply your teamwork and collaboration skills while working with the Development Sustaining and QA teams
- Install configure and maintain Apps that cater to high availability and scalability requirements
- You will interact with global customers and creatively troubleshoot their business-critical problems by applying your technical and soft skills
- Participate in the related activities and associated processes in a 24X5 global support setup as needed
- Document and share knowledge base with others
- Be accountable take ownership and have a strong customer focus.
What youll bring to the table
- You have a degree in Information Technology Computer Science or equivalent
- Available to work on rotation shifts
- Strong communication skills including proficiency in spoken English (it does not need to be certified)
- Strong analytical skills to quickly identify the root cause and recommend an effective solution for customer issues
Well love you more if:
- You have 1 years of experience working as a system or application support engineer
- Knowledge of shell scripting (Korn Shell Bourne Shell Bash sed awk groovy scripting Jython Python Nunjucks etc)
- Programming skills such as Java or Groovy
- Comfortable with Linux and/or Windows OS administration
- Set up Virtual Environments with virtualization experience and understanding of visual concepts (VMware or similar)
- Write edit and debug SQL queries written in MS SQL Postgres MySQL Oracle or any other database system
- Analyze and resolve DevOps integration issues involving many different products and technologies like Jenkins Bamboo Git Github Bitbucket
- Analyze application server logs (Apache Tomcat) to identify the root cause
Your leaders
Our Maipucino superstar Gon has worn many hats over the years and he is now our Director of Operations. With a focus on increasing efficiency and mentoring others he is a great role model to learn from. Together with your Manager Francisco they will enable you to support our customers while you reach new heights #WeGotYourBack
Perks
-Stock options: you have the opportunity to participate in the ownership of the company.
-Health insurance: we support you and your familyyour well-being matters.
-Retirement plan/funds saving: we care about your futurewe have diverse plans depending on your location.
-Career pathways program: you can grow horizontally vertically or any way you want.
-Generous monthly fixed allowances including Rockettoria Scholarship & Learning Tech Choice Wellness.
-Generous PTO plus one cultural heritage and community day to celebrate your story family and culture.
Our Selection Process
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then youll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote preferential consideration will be given to candidates based locally to the countrys office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT:Your personal information and online safety are important to us. At ServiceRocket recruiters only direct candidates to apply through our official career page at will never request payments ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket please email emailprotected.
Required Experience:
IC
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
