As a receptionist you will perform administrative-clinical tasks such as:
Create the first impression by ensuring all patients who walk in and call in to our facilities receive a warm greeting that provides a welcoming and professional atmosphere.
Will manage the provider(s) ancillary and laboratory schedule. This will include but not limited to chart preparation insurance eligibility confirmation calls and provider assignments.
Maintain the integrity of our privacy practices with our patients PHI.
Responsible for data entry updating patient charts and collecting copays when needed.
Will be expected to navigate several applications to help manage and coordinate the needs of the patients including an electronic health record.
Manage incoming calls collect pertinent information articulate detailed messages to collaborate with the clinical team to coordinate care.
Keep the reception area clean stocked and organized. May assist with inventory.
Being resourceful and offering community social and transportation information.
Required Qualifications
1 year experience in healthcare; and/or customer service background in retail hospitality or call centers also considered
Obtain and convey detailed information to the patients and team
Experience coordinating tasks resources and schedules to ensure efficient workflow
Experience using MS Office tools for reporting data analysis and workflow optimization
Experience and focus on patient satisfaction
This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.
Preferred Qualifications:
Value-based care model experience
Knowledge of Medical Terminology
Experience with EMR Systems (Electronic Medical Records)
Bilingual proficiency in English and Spanish
Alert
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number if it is not already on file. When required an email will be sent from with instructions on how to add the information into your official application on Humanas secure website.
Interview Format HireVue
As part of our hiring process for this opportunity we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
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Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.Description of Benefits
Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays volunteer time off paid parental and caregiver leave) short-term and long-term disability life insurance and many other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status. It is also the policy of Humana to take affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and to advance in employment individuals with disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.
Required Experience:
Junior IC