Call Center Representative (Hybrid & Stipend)

No legal experience No problem! We provide on the job training!

This exciting opportunity is also remote work eligible on a Hybrid basis! To learn more about our robust Remote Work Program Click Here.

The Clerk of The Circuit Court & Comptrollers office is seeking an enthusiastic people-focused individual to join our dynamic Customer Services team as a Call Center Representative. If you enjoy helping others solving problems and staying sharp in a lively fast-paced environment this is a place where you can shine whether youve worked in a call center before or youre exploring something completely new.

A Call Center Representative plays an essential role in our court operations team handling moderately complex to advanced clerical work that supports the functions of the Clerk of the Circuit Court & Comptroller. Youll be the first point of contact for callers seeking information about Jury Duty court dates traffic matters felony and family law cases and even civil lawsuits. No legal background is required. We provide comprehensive training to help you build confidence grow your skills and launch a meaningful career with us.

This position is eligible for a two dollar per hour stipend which has already been added to the salary advertised. The two dollar per hour stipend will be awarded upon completion of one year of service in this role.The stipend will no longer apply should the employee transfer out of this position.

Why join our Clerk family Because our Clerk family is our top priority! Total Compensation packages include:

• Generous paid time off and 17 paid holidays yes you read that right!
• Superior health care plans with lower costs to you
• Retirement choices through the Florida Retirement System and deferred compensation plan
• Award-Winning Wellness Program that gives employees incentives tools social support and strategies to adopt and maintain a healthy lifestyle
• Tuition Reimbursement
• Qualifying employer for Public Service Loan Forgiveness

At the Clerk of the Circuit Court & Comptrollers Office you can:

• Work with a purpose
• Give back to the community
• Be part of a family
• Build your skills
• Pursue career advancement opportunities
• Reach your professional and personal goals

• Answering incoming calls promptly and professionally.
• Providing accurate and timely information to the public.
• Handling a high volume of calls while maintaining quality service.
• Collaborating with team members to address complex issues.
• Maintaining a positive and customer focused attitude.

High school diploma (or GED) supplemented by three (3) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data preferably in an automated systems environment or an equivalent combination of education training and experience. Some vocational or college courses preferred. Once qualified deputization may be required to perform the assigned functions.

Knowledge Skills and Abilities

Excellent communication skills.

Eagerness to learn and adapt.

Team player with a positive attitude.

Note: Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations. Applicants who have applied will be notified of cancellations. Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to human resources at or .

TheClerk of the Circuit Court & Comptrolleris an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position candidates are subject to drug screening a physical and a background check as a condition of employment. Certain service members and veterans and the spouses and family members of such service members and veterans receive preference and priority and that certain service members may be eligible to receive waivers for postsecondary educational requirements in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295 Section 09 (b) and (c) Veterans Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty andshall apply only to a veterans first promotion after reinstatement or reemployment without exception. The Clerk of the Circuit Court & Comptrollers Officevalues the service veterans and their family members have given to our country and that the Clerks office supports the hiring of returning service members and military spouses. To claim preference an applicant must complete and upload both theVeterans Preference Claim Formandrequired documentationprior to the positions posted closing date. Hiring decisions are based on qualified candidates non-numerical assessments and numerical assessments which include interviews. If an applicant claiming veterans preference for a vacant position is not selected they may file a complaint with the Florida Department of Veterans Affairs (DVA) 11351 Ulmerton Road Suite 311 Largo FL 33708. If an applicant seeking veterans preference in employment in the state of Florida is not selected for the position and is so notified they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified.