Team Leader

Full Job Description

As a Team Leader you will be responsible for overseeing the daily operations of the store and ensuring that our customers receive the highest level of service.

This role is based in our Soho Coffee Shop 5 minutes from St Leonards Train Station.

What being a Team Leader is all about:

• In charge of the store when the Store Manager is not present.
• Supervising both front and back of house operations.
• Lead a team to serve customers in a timely efficient and courteous manner role modelling service superstardom!
• Involved in merchandising and stock rotation.
• Banking and Cash handing activities.
• Training team members in store processes and procedures.
• Maintaining a clean workspace in accordance with Food by WHSmith hygiene Standards.
• Reporting and communicating necessary information and feedback to the Cafe Manager regarding any and all aspects of store operations.
• Assist in the preparation of both food and beverages/coffees.

What our Stores would love to see:

• Experience supervising in a food environment
• Knowledge in fast paced retail operations with a focus on quality service
• Warm friendly and outgoing personality
• Ability to lead and motivate a team whilst getting stuck in
• Flexibility with work hours particularly earlier mornings
• Great communication skills
• Understanding of till reconciliation and cash handling
• Exceptional time management and multitasking skills
• The desire to build your career.
• Prior barista making skills are preferred.
• Knowledge around food handling and safety (Food Safety Certificate is ideal but not essential)
• A passion for coffee!

How we reward our teams:

• Fun inclusive and supportive team culture!
• Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP).
• Opportunities to grow and develop within the company.
• Generous employee discounts across a range of our products and retail partners through the Beny app.
• Be part of a local café that values quality and community.

Were not just here for our customers journeys we want to make every career journey better too! Apply now!

About Food by WHSmith Australia

Our Food by WHSmith cafes are located in some of Australias largest hospitals offering a fast-paced and vibrant work environment for team members who thrive in a collaborative setting. We are driven by our core values:Value our People Drive for Results Customer Focus & Accountability.

We believe in making a positive impact not only within our teams but also in our local communities by delivering exceptional service in hospitality. Were looking for team players who are eager to contribute to a positive and supportive workplace so if these values align with yours and you share our passion for delivering exceptional customer service we would love to hear from you!

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do as well as promoting a culture of inclusion through our policies procedures and working practices. If you have any support requirements we encourage you to advise us at the time of your application so we can assist you appropriately during the recruitment process.