Senior Program Manager
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Ready to drive strategic partnerships that transform how we deliver value to customers
Our team and what well accomplish together
Join our Partner Success team at the forefront of building strategic relationships that drive mutual growth and innovation. As Senior Program Manager youll serve as a trusted advisor to key partners orchestrating quarterly business reviews tracking critical initiatives and ensuring seamless collaboration across organizations.
Youll shape partnership strategies influence executive stakeholders and drive measurable business outcomes through effective program governance. Your work will directly impact our ability to deliver exceptional value to customers through our partner ecosystem.
This role offers significant organizational visibility regular travel for face-to-face partner engagements and the opportunity to work in a bilingual environment serving Canadas diverse market.
Heres how
Partnership Leadership
- Lead quarterly business reviews with strategic partners to assess performance identify opportunities and align on priorities
- Develop and maintain strong relationships with partner executives through consistent communication in English and French
- Facilitate face-to-face meetings with partners across Canada to strengthen relationships and resolve complex issues
Program Management & Governance
- Manage comprehensive action trackers ensuring accountability and timely execution of partner commitments
- Drive program governance by establishing clear processes metrics and reporting mechanisms
- Coordinate escalation management as primary point of contact for partner concerns
Cross-Functional Collaboration
- Partner with sales operations product and finance teams to coordinate partner-facing initiatives and remove roadblocks
- Analyze partnership performance data to identify trends risks and opportunities
- Create executive-level presentations synthesizing complex program status and achievements
Strategic Support
- Support contract renewals and expansion by providing program performance insights
- Partner with commercial teams on value articulation
- Present insights and recommendations to senior leadership
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients suppliers candidates external partners etc.); interact in English with internal parties (colleagues internal partners stakeholders etc.); and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its national scope.
Qualifications
What You Bring
- Bachelors degree in Business Administration Commerce or related field
- 7 years of progressive experience in program management partner management or strategic account management
- Proven track record managing complex multi-stakeholder programs with ability to drive results through influence
- Strong relationship management skills with experience conducting executive-level business reviews and presentations
- Expertise in program governance including action tracking risk management and performance reporting
- Bilingual proficiency in English and French (written and verbal) to effectively serve partners across Canada
- Excellent analytical skills with ability to interpret data and make data-driven recommendations
- Willingness to travel regularly (approximately 25-30%) for face-to-face partner meetings and events
- Advanced proficiency in Microsoft Office Suite project management tools and collaboration platforms
- Exceptional communication and presentation skills with ability to influence and build consensus
Great-to-Haves
- Experience in telecommunications technology or professional services industry
- Familiarity with CRM systems (Salesforce) and project management tools (Jira Asana )
- Experience managing strategic partnerships or alliances in B2B environment with measurable business impact
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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