Senior Content Strategist

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions for our customers and over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.

Role Summary

Were seeking a Senior Content Strategist to help establish content frameworks and guidance for the new enterprise content strategy function. This role will be responsible for developing cross-channel strategies with a focus on our web and e-commerce experiences that help customers research select and configure equipment.

You might call yourself a content designer a UX content strategist content engineer information architect UX writer or another title. You will work on high-impact projects developing the fundamental content approach that elevates the way we meet our customers needs. You will be a strategic partner to diverse stakeholders including business units marketing SEO/GEO platform UX CX and analytics teams.

Please include a link to a portfolio of your work in your application.

What You Will Do:

• Lead content discovery and planning for comprehensive site refreshes ensuring the right activities are prioritized to uncover user needs and business priorities

• Present and deliver UX content recommendations built on research and data to a diverse set of partners and stakeholders

• Develop UX content guidance for web including concept models content requirements ecosystem maps content priority guides wireframes content matrices and more

• Define enterprise content standards for web email paid media and AI that empower distributed teams to plan create and optimize high-impact content

• Develop and maintain documentation that enables teams to activate and adhere to enterprise guidelines

• Represent an informed content POV during collaborative cross-functional working sessions

• Roll out content guidance to business units content authors and marketers across the organization with training sessions

• Establish content success metrics and use insights to improve performance engagement and customer experience

• Provide thought leadership on modular content strategy metadata usage GEO content strategy and emerging digital content methodologies

What You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Creativity: Knowledge of the approaches tools and techniques for promoting creative original thinking and ability to apply it to a variety of business situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Strategic Thinking: Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Digital Marketing: Knowledge of processes techniques and platforms of digital marketing; ability to implement or manage digital marketing programs.

Considerations For Top Candidates:

• A link to a portfolio of your work

• Proven experience in UX content strategy UX writing content design enterprise content management content systems architecture information architecture or related fields.

• Proven experience with discovery content audits standards ideation and content governance

• Experience with large scale experience redesigns for complex content-heavy digital experiences.

• Demonstrated experience with UX brand accessibility GEO and SEO best practices

• Strong applied understanding of customer journeys digital channels content performance metrics and personalized content experiences.

• Proven track record of building cross-functional relationships and partnerships

• Experience with content design system documentation metadata and taxonomy and content modeling and modular content strategy is a plus.

What You Will Get:

Working with a Fortune 100 leader you can build your career on a global scale and take advantage of development opportunities with emerging technologies. Weve created an inclusive environment for you to explore your passions make an impact and do the work that really matters. Join Us.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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