Associate, Client Experience (French Speaker)
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Job Summary
About this role
This role sits within Preqin a part of BlackRock. Preqin plays a key role in how we are revolutionising private markets data and technology for clients globallycomplementing our existing Aladdin technology platform to deliver investment solutions for the whole portfolio.
Preqin Client Experience part of the Preqin Client Success organization within the Aladdin Client Business is dedicated to maximizing product value and delivering a high-quality client experience. Our teams serve as consultative domain experts who shape client workflows and drive adoption ofPreqinssolutions across their organizations.
We partner closely with Client Engagement Product Data and the broader Aladdin ecosystem to deliver a cohesivehigh qualityclient experience that reflects BlackRocks commitment to operational excellence innovation and client centricity.
TheAssociatePreqin Client Experienceplays a critical role in shaping how clients leveragePreqinsdata insights and products. This is aconsultative expertpositionresponsible for advising clients on private markets datasets supporting workflow optimization and expandingPreqinsfootprint within their organizations.
You will build strongcross functionalrelationships translate data and productexpertiseinto actionable guidance and proactivelyidentifyopportunities to enhance the client experience.
In this role you will:
- Build deep consultative partnershipswith client subject matter experts superusers and key stakeholdersserving as aprivatemarketsdata expert who shapes workflows drivesbestpracticeadoption and elevatesPreqinsstrategic value across their organization.
- Partner with the Preqin Client Engagement teamtodeliver a seamless coordinated client experience across onboarding adoption and renewal.
- Develop a sharp understanding of clientobjectivesand alignPreqinscapabilities to support those business priorities.
- MasterPreqinsdata and its applicationacrossclient workflows and analytics whiledeepeningexpertiseineFrontand Aladdinto support integrated private market solutions.
- Identifyupsell and cross-sell opportunities collaborating with Client Engagement and Sales teams to grow account value.
- Partner with Product Data and Engineeringto resolve issues escalate concerns and bring the client voice into roadmap planning.
- Strengthen alignment across the Aladdin Client Businessto ensure clients experience a cohesivehighqualitysupport modelpostacquisition.
- Contribute to initiatives that reduce operational friction streamline internal processes and uplift the overall client experience.
You are a goodfit ifyou:
- Bring3 years of experiencein Client Success Client Experience or other client facing roles within finance SaaStechor related industries.
- Demonstrate the ability tobe a team playerandtake initiativeassistingpeers.
- Possess asolutions-oriented mindset viewing product and client journey friction points as opportunities for improvement.
- Excel atbuilding strong relationships both internally and externally with a collaborative and transparent approach.
- Promoteopen honest communicationand encourage cross-functional alignment.
- Thrive inentrepreneurial environments showing resilience and agility in navigating ambiguity.
- Havefull professionalproficiencyinFrench.AdditionalproficiencyinGerman is a plus.
- Are based inLondonorParis.
Our benefits
To help you stay energized engaged and inspired we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.
Our hybrid work model
BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.
For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability race religion sex sexual orientation and other protected characteristics at law.
Required Experience:
IC
Key Skills
- Acting
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About Company
BlackRock is one of the world’s preeminent asset management firms and a premier provider of investment management. Find out more information here.
