Tech Support Professional Phoenix, AZ

As a Technician Support Professionalhere at Honeywell you will have the opportunity to leverage your technical expertise to provide exceptional support to our customers. You will resolve complex issues and ensure customer satisfaction through your problem-solving skills and technical knowledge.

You will report directly to our Technical Support Manager and youll work out of ourPhoenix AZlocation.

In this role you will impact our technical support operations by delivering high-quality solutions to our customers thereby enhancing their experience and loyalty towards our products and services.

KEY RESPONSIBILITIES

• Customer Interaction Respond promptly and professionally to customer inquiries via phone email or chat; act as the first point of contact; gather details to understand issues and provide effective solutions.
• Application Support Troubleshoot application issues assist with setup and configuration provide user training and escalate complex problems when necessary.
• Website Support Guide users through navigation ensure content accuracy report technical issues and support updates of online resources.
• Troubleshooting Diagnose and resolve technical issues using appropriate tools document steps for reference and recommend long-term solutions.
• Team Collaboration Share knowledge participate in team meetings and contribute to ongoing training and skill development.
• Reporting & Documentation Maintain accurate logs of customer interactions prepare reports on recurring issues and support improvements to service strategies.
• Customer Feedback Collect and relay customer feedback to management and assist in creating FAQs and support documentation for common inquiries

YOU MUST HAVE

• A minimum of 2 years of proven experience in technical support or a similar role.
• Expertise in relevant technologies and products.
• Strong problem-solving and analytical abilities.
• Experience with troubleshooting and resolving complex technical issues.
• Familiarity with various technical support tools and software.

WE VALUE

• Bachelors degree in Engineering or a related field.
• Expert technical knowledge and subject matter expertise.
• Strong leadership and mentoring skills.
• Ability to drive innovation and continuous improvement.
• Results-oriented approach and ability to meet business objectives.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary leading-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. For more information visit:click here

Due to compliance with U.S. export control laws and regulations candidate must be a U.S. Person which is defined as a U.S. citizen a U.S. permanent resident or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

The application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates Posting Date: 02/13/2026

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security air travel productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency productivity sustainability and safety in high-growth businesses in broad-based attractive industrial end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe. Learn more about Honeywell:click here