Service Manager
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Job Location:
Newport News, VA - USA
Yearly Salary:
$ 120000 - 150000
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Service Manager at Nissan Newport News is responsible for overseeing the daily operations of the service department at our dealership in Newport News Virginia. This individual will be an integral part of the management team ensuring the smooth and efficient running of the service department while providing exceptional customer service to our clients. This is a full-time individual contributor role with a base salary plus commission offering a competitive compensation package of $120000 to $150000 per year paid semi-monthly.
Compensation & Benefits:
- Compensation $120000 to $150000 per year
- Commission based on performance
- Semi-monthly pay with opportunities for bonuses and incentives
- Comprehensive benefits package including health dental and vision insurance
- Paid time off and holiday pay
- Retirement savings plan with company match
- Professional development and training opportunities
Responsibilities:
- Manage and supervise a team of service technicians ensuring productivity and efficiency
- Maintain high levels of customer satisfaction by providing exceptional service and resolving any issues or concerns
- Develop and implement processes to improve service department performance and enhance customer experience
- Create and maintain service schedules ensuring timely completion of repairs and maintenance
- Monitor and control department expenses including labor costs parts and inventory
- Ensure compliance with all safety and environmental regulations
- Review and approve repair orders ensuring accuracy and adherence to manufacturer and company standards
- Maintain positive relationships with customers and address any complaints or concerns in a timely and professional manner
- Work closely with other departments to meet dealership goals and objectives
- Stay updated on industry trends new technologies and best practices to improve service department operations
- Perform other duties as assigned by the General Manager
Requirements:
- High school diploma or equivalent; technical degree or certification preferred
- Minimum of 3 to 5 years of experience in an automotive service management role
- Strong leadership and communication skills
- Excellent customer service skills
- Proven track record of achieving and exceeding performance targets
- Extensive knowledge of automotive repair and maintenance procedures
- Ability to lead and motivate a team to deliver high-quality work efficiently
- Aptitude for problem-solving and decision-making
- Proficient in Microsoft Office and dealership management systems
- Valid drivers license with a clean driving record
- Ability to work flexible hours including weekends as needed
EEOC Statement:
Nissan Newport News is an equal opportunity employer and makes hiring decisions based on qualifications merit and business needs. We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
SUMMARY DEALERSHIP NAME is looking for a parts counterperson to join our team. If you are organized, enjoy working with different departments and customers, and...
