Telecommunicator Specialist
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Job Location:
Sterling, MA - USA
Monthly Salary:
$ 5384 - 7631
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Requisition ID:52919
Job Title: Telecommunicator Specialist-Division of Statewide 911/Sterling Communications
Closing Date: 02/23/2026
Agency:Illinois State Police
Class Title:TELECOMMUNICATOR SPECIALIST - 45326
Skill Option:None
Bilingual Option:None
Salary: Anticipated Starting Salary $5384 Monthly: Full Range $5384-$7631 Monthly
Job Type: Salaried
Category:Full Time
County: Whiteside
Number of Vacancies: 2
Bargaining Unit Code:RC014 Clerical Employees AFSCME
Merit Comp Code:
This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something bigger something that touches the lives of every person who calls Illinois matter what state career youre looking for we offer jobs that fit your life and your schedule flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
Under the Division of 911 the Telecommunicator Specialist utilizes a multi-channel trunked radio network system simultaneously receiving monitoring and transmitting information and communicates within and amongst talk groups comprised of both inter- and intra-agency radio users of the trunked radio system. This position operates a multiple-terminal console configuration over which multiple databases and messaging systems are utilized to transmit and receive police business and emergency messages between mobile and other base stations. The Telecommunicator Specialist answers and acts upon incoming telephone calls i.e. emergency non-emergency 9-1-1 from the public and under general guidelines assigns Illinois State Police (ISP) officers to respond to calls for service. The position visually observes security monitors and responds to walk-in requests for service. Excellent communication skills are required.
About the Agency
The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity Service and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.
Essential Functions
- Utilizing a multi-channel trunked radio network system simultaneously receives monitors and transmits information.
- Operates a multiple-terminal console configuration over which multiple databases and messaging systems are utilized to transmit and receive police business and emergency messages between mobile and other base stations.
- Answers and acts upon incoming telephone calls i.e. emergency non-emergency 9-1-1 from the public.
- Monitors live satellite Doppler Weather System via National Weather System EmNet weather computer system and gathers information from county and local police agencies for relay to the National Weather Service via the National Warning System (NAWAS) shared telephone hotline.
- Performs other duties as required or assigned.
Minimum Qualifications
- Requires knowledge skill and mental development equivalent to completion of four (4) years of high school.
- Requires successful completion of the Telecommunicator Trainee Program.
- Requires possession of a valid LEADS operator certificate.
- Requires successful completion of agency provided call taker program.
- Requires successful completion of specialized training in operation of a sophisticated multi-channel trunked radio communications system.
Preferred Qualifications
- Prefers at least six (6) months of Telecommunications experience.
- Prefers at least six (6) months of experience using multiple monitors simultaneously.
- Prefers at least six (6) months of experience with law enforcement computer systems (such as LEADS CAD NLETS NCIC FOID CCH) and law enforcement terminology and concepts.
- Prefers at least six (6) months of experience operating a multiple-terminal console configuration.
- Prefers at least six (6) months of experience with obtaining and providing information via a standard telephone or two-way radio.
- Prefers at least six (6) months of experience with completing training or online courses via computer or a web based computer system.
Conditions of Employment
- Ability to pass an Illinois State Police background check and drug screening.
- Requires possession of a valid LEADS operator certificate.
- Requires a clear speaking voice.
- Must be able to work assigned shifts weekends and holidays.
Benefits Package
The Illinois State Police offers a robust benefit package including:
- Health life vision and dental insurance.
- 12 weeks paid maternity/paternity leave.
- Pension Plan
- Deferred Compensation and other pre-tax benefit programs.
- Employees earn twelve (12) paid sick days annually.
- Ten to twenty-five (10-25) paid vacation days based on years of service.
- Employees earn three (3) paid personal days pro-rated based on start date.
- Thirteen-Fourteen (13-14) paid state holidays annually.
Work Hours: Indeterminant
Headquarter Location: 3107 E Lincolnway Sterling Illinois 61081-1770
Work County: Whiteside
Agency Contact:
Posting Group: Public Safety
This position DOES NOT contain Specialized Skills (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
- Use the Apply button at the top right or bottom right of this posting to begin the application process.
- If you are not already signed in you will be prompted to do so.
- State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the homepage in the blue ribbon.
- Non-State employees should log in on the using the View Profile link in the top right of the homepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.
- If you have questions about how to apply please see the following resources:
- State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
- Non-State employees: on click Application Procedures in the footer of every page of the website.
- The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
