Technical Support Associate (Hearing Care)

If you enjoy solving problems supporting customers and working with technical products this could be a great opportunity to develop your career.

Were looking for a Technical Support Associate to join Sonova supporting hearing care professionals and internal teams with a range of product software and technical queries. Its a varied role where youll be troubleshooting issues providing guidance and helping ensure a smooth experience for both customers and colleagues.

This isnt a scripted support role- youll be trusted to use your judgement apply your knowledge and deliver practical effective solutions.

The environment

Youll be part of a collaborative technical team working closely with Audiology Customer Service and product specialists to deliver high-quality support across multiple channels.

The role offers:

• Exposure to innovative hearing technology and software
• Collaboration with experienced technical and audiology teams
• A mix of phone email webform and occasional in-person support
• Involvement in product launches and training
• Ongoing learning and development opportunities

The role

As a Technical Support Associate youll be part of a team committed to providing technical support to our customers. Your role will focus on assisting hearing care professionals with product and software-related enquiries-primarily over the phone but also via email web forms and occasionally in person.

Youll work closely with Audiology and Customer Service teams to troubleshoot issues and provide expert guidance ensuring customers receive exceptional support and maintain confidence in Sonovas solutions.

This is also a great opportunity for skilled Hearing Care Assistants looking to broaden their experience in a dynamic environment.

Key responsibilities

• Handle technical product enquiries and troubleshoot issues quickly and effectively
• Support internal colleagues with technical queries
• Provide assistance with fitting software and systems (e.g. Noah)
• Provide audiological advice on hearing instrument fittings alongside Audiology teams
• Follow product complaint and escalation processes
• Maintain up-to-date knowledge through continued professional development
• Carry out occasional product and fault testing via the Sonova Service Centre
• Support product launches and training sessions for internal and external customers

Whats in it for you

• Competitive salary (DOE)
• Annual performance related bonus
• Hybrid working from our Warrington HQ
• 25 days annual leave plus bank holidays
• Pension scheme & life assurance
• Flexible Benefits Box
• A varied role where no two days are the same
• A close-knit collaborative team with plenty of experience to learn from

Progression & development

This role offers strong development opportunities within Sonova.

Youll gain:

• Exposure to advanced hearing technology and software
• Opportunities to develop technical and product knowledge
• Involvement in wider projects and product launches
• Potential to progress into technical audiology or commercial roles

What were looking for

• Experience in audiology or a hearing care environment
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritise effectively
• Analytical mindset with the ability to interpret technical information
• Proactive reliable and results-focused approach
• Ability to work independently while supporting the wider team

Applicants must have the right to work in the UK.
Please note: We only consider direct applications for this position. #LI-NB1