Technical Support Associate
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Job Location:
Warrington - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Technical Support Associate youll be part of a team committed to providing technical support to our customers. Your role will focus on assisting hearing care professionals with product and software-related inquiries primarily over the phone but also via email web forms and occasionally in person. Youll collaborate closely with our Audiology and Customer Service teams to troubleshoot issues and provide expert guidance ensuring our customers receive exceptional support and maintain confidence in Sonovas solutions.
Key Responsibilities
- Handle technical product enquiries issues and troubleshooting for hearing care professionals quickly and effectively
- Support internal colleagues with technical queries or issues
- Provide assistance with fitting software and Noah system
- Provide audiological advice on hearing instrument fittings in collaboration with the wider Audiology team
- Engage in continued professional development to ensure up-to-date clinical product software and industry knowledge
- Occasionally carry out soak testing and product fault testing via Sonova Service Center
- Attend and assist with new launches and regular training sessions for internal and external customers
Your Profile
- Experience in audiology or hearing instruments industry
- Strong communication and interpersonal skills with the ability to present information and resolve conflicts effectively
- Ability to work independently on initiatives while supporting other team members and to manage multiple tasks and priorities effectively
- Analytical mindset with the ability to interpret technical data and think conceptually
- Reliable conscientious and result oriented
What we offer
- A close-knit collaborative team with a wealth of experience to share and learn
- A dynamic role with plenty of varietyno repetitiveness no boredom
- A permanent role in a company that truly makes a difference
- Attractive salary annual bonus employee assistance program
- 5 weeks of annual leave plus bank holidays
Applicants must have the right to work in the UK.
Please note: We only consider direct applications for this position.#LI-NB1
Required Experience:
IC
Key Skills
- Feed
- Fund Management
- Apache Tomcat
- Database
- Linux
About Company
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From hearing aids to cochlear implants to wireless communication, we are committed to offering the most c ... View more
