Product Introduction Troubleshoot Technician

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Overview:

• Troubleshooting of Alstom products at customer site in order to ensure their availability.
• Provide technical expertise to subcontractors warranty support team project team members and less experienced personnel.

Key accountabilities:

• Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable) including investigation and repair
• Carry out Fleet check activities
• Reports & register any deviation (failure/event) in Failure Management data base including configuration data
• Support operation helpdesk
• Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
• Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
• Support Implementation Field Modifications (FM operator) if required
• Support specific technical investigations by Engineering or internal/external Suppliers
• Recommends preventative and corrective actions
• Instructs and directs operators in field modification and repairs if needed
• Advises PI management regarding customer satisfaction product performance and suggestions for product enhancements
• Ensure good information flow about interventions & operations within Troubleshooting to support shift transition if needed
• Lead Troubleshooter team if needed
• Conducts peer reviews of PI activities and provide technical leadership if requested
• Contribute to Return of Experience

Education requirements:

• Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic) (> 10 years for Senior position)
• Field Experience (> 10 years for Senior position)
• EHS knowledge and exposure
• Product knowledge
• Good use of english language- mandatory

Desirable :

• Railway Safety/Product liability
• Engineering knowledge
• Customer contact
• Problem-solving & critical thinking
• Teamwork & collaboration

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.