Customer Satisfaction & Product Management Support with French

You will join Global Technology Services (GTS) which is the IT entity in charge of infrastructure and its Digital Workplace Services teams whose mission is to provide the Groups employees with their Digital Workplace. Digital Workplace brings together all the services and tools of the work environment: the personal workstation of course but also the smartphone the corporate social network communication and collaborative tools such as messaging Teams SharePoint etc.

As part of the Digital Workplace ecosystem your mission is to support the continuous improvement of employee satisfaction and contribute to effective Product Management activities. You will participate in measuring user experience analyzing feedback and ensuring that product governance processes run smoothly.

Responsibilities:

Customer Satisfaction (CSAT) Measurement & Analysis

• Design schedule and deploy monthly CSAT campaigns across Digital Workplace services; coordinate with other departments (Data Office WAAM PM/PO) to design the campaign and to implement it. Annual campaign review (questions reviews perimeters dashboards etc.)
• Monitor and analyze CSAT including user feedback collection and data-driven insight
• Highlight key issues track action plans and coordinate with PMs and stakeholder teams
• Prepare and present CSAT reports in relevant governance forums (e.g. EXCO PM/PO Community).

Product Management Support

• Animate and prepare the monthly Product Managers community meeting and support them in defining their product strategies
• Prepare facilitate and animate key governance forums including:
• Product Board Committee
• Commitment Committee
• Workplace Board Meeting
• Support strategic decision-making by ensuring alignment with business needs.
• Act as the coordination point between product teams stakeholders and governance bodies to enable design and strategic development of the Workplace product roadmap
• Monitor the Workplace product roadmap
• Prepare communication materials and presentations
• Act as a point of contact for feedback questions or escalations related to product governance.

Qualifications :

Profile:

• Fluent in French and English (C1)
• Strong analytical mindset; ability to transform data into insights and to structure information
• Understanding of Product Management methodologies (e.g. Agile Product Lifecycle).
• Familiarity with Workplace services is a plus (O365 End-User Services Devices)
• User-centric mindset in a multicultural environment
• Strong analytical and creative problem-solving capabilities
• Experience preparing and facilitating governance committees
• Excellent communication skills and strong stakeholder management.

Additional Information :

Benefits:

• Full access to foreign language learning platform
• Personalized access to tech learning platforms
• Tailored workshops and trainings to sustain your growth
• Medical subscription
• Meal tickets
• Monthly budget to allocate on flexible benefit platform
• Access to 7 Card services
• Wellbeing activities and gatherings

Remote Work :

No

Employment Type :

Full-time