Service Desk Engineer (L2) CT Group
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Lyra Technology Groupis aprivateequity-backed holding company that invests andoperatesindustry leading technology service businesses. Our companies areoperatedindependently by exceptional management teams. Companies that join our groupretainthe employees name and culture that have made them successful. As a platform ofEvergreenServicesGroup we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
We made our first acquisition at the beginning of 2018. Today we hold a controlling stake in100companies across the US UK Australia New Zealand and Canada. Our companies employ over3000 team members each led bytheirown managementteam andprovideworld-class support to over 12000clients.
About The Position
One of our operating companies CT Group is looking for a Service Desk Engineer (L2) to join their team in the Perth.
As a Level 2 Service Desk Engineer you will be providing advanced support across Microsoft 365 Windows Server Azure AD and networking environments. Youll resolve escalated incidents perform root cause analysis and deliver high-quality service to MSP clients while contributing to infrastructure improvements and continuous service enhancement.
Responsibilities
Advanced Technical Support
- Resolve escalated Level 2 incidents and service requests within SLA
- Perform advanced troubleshooting across desktop server cloud and network environments
- Conduct root cause analysis and implement permanent fixes
- Escalate complex issues to Level 3 with clear documentation
Microsoft & Infrastructure Administration
- Support and administer Windows 10/11 and Windows Server environments
- Manage Microsoft 365 (Exchange SharePoint Teams OneDrive)
- Support Azure AD / Entra ID identity and access management
- Troubleshoot networking components (firewalls VPNs switches Wi-Fi)
- Maintain endpoint security patching and backup solutions
Client Communication & Service Delivery
- Provide high-quality customer support to MSP clients
- Communicate clearly on issue status resolution and prevention
- Participate in remote and occasional on-site support
Documentation & Continuous Improvement
- Maintain accurate ticket notes and technical documentation
- Contribute to knowledge base and SOP updates
- Identify recurring issues and recommend service improvements
- Assist with infrastructure upgrades and change management
Skills required
- Minimum of 2 years in a similar role preferably in an MSP environment
- Experience with Office 365 / Azure / Entra / Intune
- Exposure to security related software and processes (AV EDR MDR ITDR etc)VOIP Telephony(3CX preferred)
- Experience using ticketing systems
- Excellent time management and customer-centric approach
- Full drivers license and car
- Strong customer service and communication skills
- Ability to manage multiple priorities across different client environments
- Calm and methodical approach to problem-solving
- Ability to travel to site visits if required
Benefits
- Work from home up to 2 days per week
- Fully funded certifications
- Yearly Christmas event in Bali
- Great progression opportunities
Required Experience:
IC
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
Lyra Technology Group is seeking a Desktop Support Technician (Level II) for one of our operating companies, TechVoo.About Lyra… Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are ... View more
