Overnight On-Site Support Engineer

Is this youAre you a self-proclaimed night owl who is an experienced Support Engineer with a can-do attitude and a passion for Customer satisfaction managing clients virtual environments multi-OS support Veeam B&R networking and systems administration If you want to do amazing work oversee our clients managed infrastructure resolve issues and have a little fun along the way with good people then this position is for you!

Who are weGlad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner as well as an AWS Premier Consulting Partner and Certified Solution Provider. Ourexpertiseincludes managed cloud backup and replication disaster recovery security and Microsoft 365 solutions. Inthe publiccloud space we specialize in migration optimization transformation and cloud-first application consulting.

What sets us apart A fun casual and collaborative culture that embraces fresh ideas innovation and a strong customer-first mindset. At Opti9 we work hard support each other and never shy away from a challenge. We believe in balancing results with a positive team spiritandwerealways on the lookout for authentic accountable individuals who are ready to grow with us and make an impact.

What would you do

The Support Engineer oversees our clients complex infrastructure(s) in Data Centerslocatedaround the globe. Infrastructure includes but is not limited to; OS Management (Windows/Linux) VMware VPC/VDC VDI Public/Private Cloud Network (Firewalls Load-balancers routing DNS) Storage (local SAN Nimble) Backups (Veeam) and Disaster Recovery (Zerto/Veeam).

As a part of our Technical Support Team the Support Engineeris responsible formonitoring and servicing client operations including troubleshooting patching updating configuring and uptime. The Technical Support team is the central location for our top-tier client support; this team gets things done!

Our Support Engineer must be able to manage a ticket queuemonitorinfrastructure and resolve issues within defined SLAs and OLAs and can work well independently and within a team. We are looking for an individual who has experience with managing clients virtual environments system administration networking excellent communication skills organizational skills and is a self-motivated team player. We want you to grow as our team grows!

Primary Responsibilities:

• Overnight Systems Engineer who will be a part of a consistent 4 nights on 4 nights off rotating schedule between the hours of 10PM and 8AM EST

• Responsible for the installation maintenance configurations and management of various systems and technologies for our clients

• Managing ticket queue patching monitoring updating general BaaS andDRaaSadministration as it relates to client technical support

• Improve and streamline the monitoring and incident response processes and procedures

• Diagnose and resolve reported client incidents tasks questions or problems

• Participate in the deployment of virtualization environments in support of the designed solutions

• Develop automation to improve current and future processes

• Provide documentation and technical specifications to other team members formaintainingand operating these environments for clients

• Work with other teams VMware Veeam Zerto Network Storage and Security subject matter experts to improve our service offerings and infrastructure

• Developexpertiseto train staff on modern technologies; internal and client facing

Job Requirements:

• Eager to work rotating overnight shifts from 10PM EST 8AM EST

• This is not a remote position must be able to work onsite at our Garden City datacenter

• 1-2years experienceoperatingmaintainingand/or deploying virtual environments

• Familiarity with technologies including but not limited to: Windows Linux Firewalls Load Balancers VMware Veeam & Zerto

• Ability to solve problems in stressful situations

• Self-starter and independent

• Strong attention to detail

• Professional verbal and written communication skills

• Ability to explain technical concepts to inexperienced or non-technical users through verbal communication and written documentation

• Strong time management and prioritization skills

• Basic System Administration of Linux and Windows Servers

• Basic understanding of computer networking

• Ability to work and excel with limited oversight

What do you get from us

At Opti9 we believe work should be more than just a jobit should be a place where you feel valued supported and excited to grow. When you join our teamhereswhat you can expect:

• Unlimited PTOThatsright! Unlimited PTO and paid holidays so you can recharge take care of what matters and bring your best self to work

• Health Dental & Vision Coverage Comprehensive insurance plans to keep you and your family healthy

• HSA & FSA Plans Use pre-tax dollars for healthcare and dependent care expenses. Plus we contribute to your HSA every paycheck

• Wellness Reimbursement An annual benefit to support your physical and mental well-being covering a wide range of health-related expenses

• 401(k) with Company Match Invest in your future with our 401(k) plan and company contribution

• Casual Supportive Culture We keep things laid-back but focused with a strong emphasis on teamwork and accountability

• Recognition & Rewards We celebrate wins and recognize contributions with regular programs that highlight your impact

• Professional Development Access learning opportunities trainingprogramsand support for certifications to help you grow your career

• Give Back Together Participate in group volunteer opportunities and community initiatives that align with our values

• Zoo Membership Unwind outside of work with a 50% reimbursement on your annual zoo membership

• A PlaceYoullWant to BeWerebuilding a team of great people doing meaningful workand we have fun doing it

Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity results of genetic testing service in the military or any other legally protected characteristic.

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.