About Us:
As a company we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you areseekingto be a part of a family this is the place for you!
We arean integratedlogisticscompany responsible for moving 20% of global trade annually. With a dedicated team of over110000 employeesacross 130 countries we go all the way to connect and simplify globaltrade andhelp our customers grow and thrive.
Maersk Ground Freight (MGF)offers transportation services like FTL (Full Truckload) LTL (Less Than Truckload)brokeragecross-border truckinggroupageandsortation hubs connecting Maersk or Customer warehouses ordepots orcross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B B2C B2B2Ce-commercedirect tostoredropshipreturns and moreleveragingasset-based asset-light and non-asset models.
SUMMARY
Defines develops and manages operations and customer support programs to support and meet the companys mission and goals for on-site quality service customer satisfaction and profitability. Customer satisfaction is our number oneobjective and each associate plays an important part in reaching thisobjectiveby providing top-notch customer service in a friendly and courteous manner. Responsible for managing main customer warehouse smaller satellite locations and managing personnel at both.
ESSENTIAL FUNCTIONS:
Oversee day-to-day operations of the facility including freight returns receivingparcelsand transfers.
Manages all warehouse operations including personnel
Handles all aspects of inventory management
Lead and develop warehouse team to deliver unparalleled customer service.
Manage daily plans to exceed expectations for productivity and accuracy.
Maintain a clean safe warehouse environment.
Oversees recruiting processing and performance of Haulers.
Develops andmaintainsrelations with vendors.
Ensures follow up on shipping discrepancies damagedgoodsand in-home damage claims.
Interfaces with end customers to ensure effective in-home delivery for customers.
Maintains monthly operating reports that include statistics and customer service scores.
Attendance and Punctuality are essential functions of the job.
SKILLS/COMPETENCIES:
Superior customer service skills
Excellent organizational skills and ability to manage shifting priorities
Excellent communication skills both verbal and written in the English language
Advanced computer skills including Microsoft Excel PowerPoint and other MS Office Products
Ability toutilizetools such as pivot tables to analyze and present data
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructionsfurnishedin written oral diagram or schedule form.
Ability to define problems collect dataestablishfacts and draw valid conclusions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employeeis regularly required totalk or hear. The employeefrequentlyis required tosit. The employeeis occasionally required tostand; walk; use hands to finger handle or feel; reach with hands and arms; climb or balance; and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision. Position requires on-call availability 24 hours a day seven days a week.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Additional Job Description
EDUCATION:
Bachelor Degreeor higher
EXPERIENCE:
5 yearsoperatinga WMS (Warehouse Management System) with or without scanners
5 years leading a staff >5 full-time employees
Company Benefits:
Medical
Dental
Vision
401k Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
PayRange:
$95000-$105000
*The above stated pay range is theanticipatedstarting salary range for the position.The Company may adjust this range in light of prevailing market conditions and other factors such as location.The Company will work directly with the selected candidate(s) on the final starting salaryin accordance withall applicable laws.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Manager
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries