National Support Centre Supervisor

Victim Support Scotland Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported or when it happened our services are free confidential and tailored to individuals needs.

Our visionis that people affected by crime victims witnesses and their families are treated with dignity and respect and are at the heart of the justice in Scotland.We put victims and witnesses at the heart of everything we do so they are heard have improved health and well-being feel safer more secure and informed and that we are an effective organisation that makes a lasting difference.Our missionat Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values: Organisational Values

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere
  
  

Everything we do is driven by our dedication to supporting and empowering victims and witnesses so they have improved health and well-being feel safer more secure and informed. We are an effective organisation that makes a lasting difference to the people we support and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

We are recruiting for a National Support Centre (NSC) Supervisor based in Glasgow. Our (NSC) provides 7-day support to people experiencing crime. The support we provide centres around our National Helpline and online platforms.

We receive and process referrals from across Scotland from Courts Police external agencies and people themselves who have been affected by crime. The NSC is very much the first point of contact for people needing our support.

As part of the National Support Centre Team you will be responsible for a team of volunteers delivering implementing and evaluating the nationwide National Support Centre function across VSS. When no volunteers are available you will be required to do direct service delivery. You will ensure that volunteers are supported knowledgeable and capable of delivering the support that meets the service users needs.

If you are looking for a role with a purpose where you can really make a difference then this may be the role for you.

Salary band:27598 - 36445. Salary on appointment will normally be at the lower salary point with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated

Primary location: Granite House 31-33 Stockwell St Glasgow G1 4RZ.

What youll need to be successful

We are looking for people who are experienced in a similar role. Someone who has the ability to plan and organise complex workload with shifting deadlines in order to meet specific targets ensuring quality output and able to demonstrate digital approaches to your area of work. Someone with analytical skills must be able to understand collect analyse report and
present data.

If you are looking for a role with a purpose where you can really make a difference we want to hear from you!

Further details of this role are available in the job description - National Support Centre Supervisor

Please note - This post will be subject to a satisfactory PVG check.

What we offer

Holiday

When you work for Victim Support Scotland your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.

Pension

Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer contribution will help you plan for the future.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental emotional and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union.

Discounts

You will have access to our free health cash plan which includes cover for you and your family across a range of benefits which include dental cover access to a virtual GP counselling legal support and discounts on gym memberships cinema tickets retail and much more.

Flexibility and development

We are proud of our flexible and inclusive work policies which help you balance work and life. Supporting employee development is important to us we offer comprehensive learning and development opportunities.

Important Dates:

The closing date for this job is onMonday 2 March2026.

Interviews are provisionally scheduled for w/c 9 March 2026.

As a Disability Confident Committed employer please advise if you require any adjustments in the application process by contacting

Required Experience:

Manager