Technical Support Specialist II
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Job Location:
San Antonio, TX - USA
Monthly Salary:
$ 52000 - 94000
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.
Leidos is seeking an experienced Technical Support Specialist II. This position will be a part of our team supporting USAF Defensive Cyber Systems Program Management Office at Joint Base San Antonio. This position will support both internal and customer-facing projects. The Technical Support Specialist independently manages their case backlog by assessing analyzing and providing technical expertise towards resolution while delivering high customer satisfaction. Candidate must be local to the San Antonio area and able to report on-site.
Primary Tasks:
- Serve as the first point of contact for all technical issues providing support via phone email remote tooling (Teams) and in-person interactions
- Provide exceptional customer technical support to achieve key performance goals ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
- Utilize service management system (ServiceNow) for case management by providing adequate log notes timely case updates and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
- Independently assess and prioritize incoming cases applying technical judgment to determine appropriate resolutions or escalations.
- Triage customer reported incidents for severity urgency and content to ensure consistency and quality.
- Perform research across various tools to determine if the incident is a known issue or defect.
- Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
- Provide technical guidance to customers and internal teams influencing best practices and support strategies.
- Contribute to the existing knowledge base to support customer self-service and training.
- Participate in scheduled training sessions to learn internal and proprietary technologies.
- Utilizing AI tools to service more customers faster with higher quality.
Basic Qualifications
- 3 years of experience in IT support helpdesk or end-user desktop support
- Strong knowledge of computer systems networks and hardware
- Demonstrated proficiency with Windows macOS or ChromeOS
- Demonstrated proficiency with MDM tools (Intune JAMF BigFix)
- Experience with remote support tools and technologies
- Experience with cloud-based technologies and services (e.g. Azure)
- Experience with Cisco networking equipment
- Excellent troubleshooting and problem-solving skills
- Ability to establish priorities work independently and successfully manage multiple projects
- Strong communication skills with all types of people and personalities
- A self-starter with attention to detail and follow-through
- Passion for technology and delivering great customer service
- Knowledge and experience supporting DoD customers specifically with commonly used DoD IT concepts practices and procedures.
- ServiceNow ITIL v4 Agile or Jira Service Management certifications.
- Experience supporting the establishment of new operations and/or adoption of new capabilities.
- COMPTIA Security certification.
Clearance Required:
- Current active Secret clearance with the ability to obtain and maintain a TS/SCI clearance.
- Must be a U.S. Citizen.
Required Experience Skills and Education:
- Requires high school diploma or equivalent and 5 years of prior relevant experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
Original Posting:
February 10 2026For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $52000.00 - $94000.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
