AI & Technology Enablement Specialist

Addison, TX - USA

Monthly Salary: $ 73000 - 104000

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Location Designation:Hybrid - 3 days per week

Role Overview:

The AI & Technology Enablement Specialist plays a key role in helping Nautilus and Navigator Agents make the most of Salesforce Service Cloud Seismic and AI-driven tools. This individual will focus on hands-on enablement exploring technology identifying practical use cases and helping agents apply these tools to work more efficiently and engage clients more effectively.

As part of the Nautilus technology team this role partners closely with Planning and Practice Solutions (PPS) leadership and engages directly with agents to turn technology into everyday business value. The ideal candidate is curious hands-on and skilled at connecting the dots between technology agent workflows and client outcomes.

What Youll Do:

Drive adoption of AI and technology capabilities within Salesforce Seismic and other tools by highlighting real-world applications such as prompting automation and content personalization that enhance efficiency for Nautilus staff Nautilus agents and Navigator agents.
Perform light development and configuration in Salesforce and Seismic supporting enhancements to workflows content automation and user experience aligned with agent and business needs.
Create simple effective enablement materials using Scribe (guides short demos quick tips) to help agents apply tools confidently.
Partner with PPS leadership to identify opportunities to enhance the agent experience through technology while gathering and relaying feedback from Nautilus and Navigator agents to inform and improve adoption efforts.
Create and use adoption metrics within Seismic to monitor engagement identify friction points and drive continuous improvement.

What Youll Bring:

Hands-on experience with Salesforce Service Cloud (case management workflows integrations).
Working knowledge of Seismic or other content enablement tools.
Practical understanding of AI tools and how they can enhance productivity and personalization.
Strong communication and relationship skills able to explain technology clearly to non-technical audiences.
A naturally curious and self-directed mindset someone who enjoys exploring learning and applying new tools.
Ability to work collaboratively with tech teams PPS leadership and agents in a dynamic environment.

Required Skills:

Bachelors in Business Finance or Technology
Hands-on experience with Salesforce Service Cloud (case management workflows integrations).
Working knowledge of Seismic or similar content enablement platforms.
Understanding of AI tools and features that improve productivity personalization and client engagement.
Strong problem-solving skills and comfort learning new technologies quickly.
Excellent communication and relationship-building skills across technical and non-technical audiences.

Preferred Skills:

Experience in financial services insurance or agent-led sales environments.
Background in digital enablement business analysis or technology adoption.
Familiarity with change management principles or leading small-scale adoption initiatives.
Basic understanding of data and analytics for measuring engagement and adoption success.

#LI - EM1

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Pay Transparency

Salary Range:$73000-$104000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individuals experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary addition to base salary employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology- data- and AI-enabled organization we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communitiesinviting bold thinking collaborative problem-solving and purpose-driven innovation. Here youll find the rare balance of long-standing stability and forward momentum supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company we offer a place to grow your skills contribute to meaningful work and deliver solutions that matter. Your ideas drive whats next and your growth powers it.

Our Benefits

We provide a full package of benefits for employees and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Lifes leadership in this space.

Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of .

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients and employees needs.

Job Requisition ID: 93307

Required Experience:

Location Designation:Hybrid - 3 days per weekRole Overview: The AI & Technology Enablement Specialist plays a key role in helping Nautilus and Navigator Agents make the most of Salesforce Service Cloud Seismic and AI-driven tools. This individual will focus on hands-on enablement exploring technolo...