Dropship Fulfillment Specialist
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Job Location:
Coppell, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Dropship Fulfillment Specialist will partner with Operations IT Customer Care Finance Merchandising and external dropship suppliers to manage end-to-end dropship order fulfillment and returns. This role is responsible for monitoring daily order flow resolving fulfillment and return exceptions enforcing service level agreements and driving supplier performance to support a seamless customer experience operational efficiency and margin protection across the Ecommerce business.
Key Roles and Responsibilities
Dropship Order Management
- Monitor dailydropshiporder flow from placement through delivery
- Resolve fulfillment exceptions (delays cancellations inventory mismatches shipping issues)
- Coordinate with Customer Care ondropship-related escalations
- Track SLA performance (ship time delivery time cancellation rate) and flag risks early
- Partner with IT and Operations to improvedropshipworkflows and automation
- Monitordropshipreturn activity reasons and trends by supplier and category
- Ensure suppliers adhere to At Home return policies timelines and refund standards
- Identify return-related issues impacting margin or customer experience and escalate appropriately
- Partner with Customer Care Finance and Merchandising to resolve return disputes and chargebacks
- Provide return insights and root-cause analysis to inform supplier scorecards and corrective actions
- Act as primary operational contact fordropshipsuppliers post-launch
- Enforce fulfillment and returns SLAs shipping standards and packaging requirements
- Manage supplier performance scorecards (on-time ship fill rate defect rate return rate)
- Coordinate corrective action plans with underperforming suppliers
- Support onboarding and training of suppliers on fulfillment and returns processes
- Bachelors degree required in Business Supply Chain Operations Analytics or a related field
- 1 year of ecommerce fulfillment experience preferred; dropship fulfillment knowledge a plus
- Familiarity with Order Management Systems (OMS) and proficiency in Microsoft Excel and PowerPoint
- Strong analytical skills with the ability to interpret key metrics and support data-driven decision making
- Ability to monitor operational workflows identify issues and escalate risks in a timely manner
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Eagerness to learn adapt and grow within ecommerce operations and supply chain functions
- Strong teamwork communication and interpersonal skills with the ability to collaborate effectively across internal teams and external suppliers
Returns Monitoring & Management
Supplier Management
Qualifications and Competencies
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
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