IT Support Technician (SMB Managed Service Provider)
Share
Job Location:
Florence, SC - USA
Monthly Salary:
$ 45000 - 55000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
IT Support Technician (SMB Managed Service Provider)
Location: Florence KY
Salary: $45000 - $55000 Benefits
Job Type: Full-Time 100% on-site
Typical Hours: Monday-Friday 40 hours/week (no on-call rotation)
Start Date: ASAP
Sponsorship is not available
IT Support Technician (SMB Managed Service Provider) Description
Our client in managed IT and web services is looking for an IT Support Technician to add to their team in Florence KY. You will resolve escalated tickets administer Microsoft 365 and support servers networks and end users across small-to-mid-sized business clients. Success in this role means you own issues end-to-end keep users productive and lean on documentation resources and teammates to close unfamiliar problems quickly. This is a great opportunity to join an organization known for high-quality service and IT support offering hands-on work across varied client environments that keep you sharp. Build lasting customer relationships see your impact daily and grow within a stable long-tenured team with proven retention and clear paths to expand responsibility as you master new tech.
IT Support Technician (SMB Managed Service Provider) Responsibilities
Assist Tier 1 ticket queue during peak backlogs
Own Tier 2 tickets from escalation to resolution
Support users via phone email and screen share
Administer Microsoft 365 users groups and licenses
Work in Entra ID Exchange Teams SharePoint portals
Resolve AD user and group access issues
Perform Windows OS troubleshooting and file restores
Support server environments; escalate deep issues
Assist with virtual server and website hosting tasks
Support VPN connectivity and basic network issues
Investigate security alerts; escalate per procedure
Liaise with vendors on app-specific issues
IT Support Technician (SMB Managed Service Provider) Qualifications
2 years IT support/troubleshooting experience required
Experience in one or more areas below required:
o Microsoft ecosystem: Windows OS admin M365 business apps and/or Active Directory
o Networking & remote access: VPN support for remote users; knowledge of DNS
o Infrastructure: servers virtualization and web hosting exposure
Strong communication (written and verbal) skills required
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
We're adding new roles on a daily basis - check back often! Click here to return to our main site.
