Client Engagement Manager – Complex Care (SIL)
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Job Location:
Parramatta - Australia
Monthly Salary:
$ 110 - 110
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Client Engagement Manager Complex Care (SIL)
Full time NSW Travel required
For the first time in over 11 years AAC is opening recruitment for a new Client Engagement Manager. Our previous superstar has retired and were excited to welcome someone who will continue her legacy of delivering gold class experiences to new clients and the case managers who represent them.
AAC supports people living with brain injury spinal cord injury and degenerative neurological conditions all of whom require 24/7 support either in their own home or in Specialist Disability Accommodation (SDA). Case managers and families come to us when they need clarity honesty and meaningful solutions not vague conversations or surface level engagement.
About the Role
This is a purposeful people focused role. Youll be the connection point between AAC and the broader health disability and community sector helping case managers families and clinicians navigate life changing decisions with confidence.
You will:
Build new relationships and nurture valuable long-term connections
Meet potential clients families case managers clinicians and referrers face to face
Travel regularly to remain visible and accessible across regions
Provide purposeful solution driven engagement these are not coffee catch ups but meaningful conversations that help people determine whether AAC is the right fit
Take the time to deeply understand each clients goals needs and environment
Guide case managers honestly including confidently saying were not the right provider when appropriate
Represent AAC with warmth professionalism and integrity
Work closely with our leadership and Client Engagement Team as we strengthen and grow our referral network
Every interaction has purpose. Everyones time is valuable. Families and case managers want to know theyre in the right place and your role is to help them get clear accurate answers.
Who You Are
Youre energised proactive and confident engaging with people from all backgrounds. You have a strong background in building and maintaining professional relationships and you take pride in making every meeting meaningful solution focused and respectful of peoples time.
You are someone who:
Thrives on being out in the field meeting new people
Enjoys solving problems and guiding others with clarity
Understands the responsibility of supporting clients with complex life impacting needs
Goes above and beyond to create exceptional experiences
Values honesty transparency and doing whats right not whats convenient
If you love purpose-led work this role will feel deeply rewarding.
Why AAC
Youll join a values driven organisation with heart purpose and ambition entering an exciting new growth phase. Youll be supported by a collaborative leadership team and given the autonomy to shape how new clients and case managers experience AAC.
This is more than a position its an opportunity to step into a trusted legacy and help shape the next era of AACs client engagement.
Apply Now
Email and tell us why youre the right fit for our community and what drives you in meaningful relationship-based work.
We cant wait to meet you.
Required Experience:
Senior IC
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
